Our Job Offers

Location: Across Sites

Grade: 7

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level A2 - B1

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences.
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

1. Documenting business processes, workflows, and SOPs in a clear and structured format

2. Gather process information through interviews, workshops, and coordination with department owners

3. Convert operational activities into standardized process documentation (flowcharts, SOPs, policies)

4. Maintain and update existing process documentation to reflect changes in operations

5. Support process mapping activities using tools such as Visio, PowerPoint, or similar

6. Ensure consistency in formatting, terminology, and documentation standards

7. Support process improvement initiatives by preparing documentation and reports

REPORTING TO Finance Director

REPORTING LINE TITLES DIRECT: Specialist – Sr. Accountants – Accountants

Technical Skills:  Communication skills – Decision Making – Finance Management – Analytical Skills

Professional Experience:  5+ years of experience

Management Experience:  2 years of experience

Educational Background:  - Bachelor's degree - Post-graduate certificate (CFA or CMA)

KEY RESPONSIBILITIES

• Conducts special studies to analyze complex financial actions and prepares recommendations for procedure, control, or action
• Analyzes financial information to determine present and future financial performance. 
• Identifies trends and recommends improvements accordingly 
• Evaluates complex profit plans, operating records, and financial statements. 
• Directs preparation of studies, reports, and analyses in areas such as budgets, forecasts, financial plans, governmental requirements, statistical reports, cash flow projections, and business forecasts. 
• Establishes databases of pertinent information for use in analyzing future plans and forecasts. 
• Coordinates with all levels of management to gather, analyze, summarize, and prepare recommendations regarding financial plans, acquisition activity, new business planning, and trended future requirements. 
• Provides assistance to LOBs in the development of the budget, planning, and other corporate financial requirements. 
• Responsible for preparing internal year- to - date reports for each department

The primary role of the Recruiter is to support Management in recruiting and placing applicants to fill open positions. 

Perform recruitment and selection functions through the development of recruiting plans; employing traditional sourcing strategies and resources as well as developing new, creative recruiting plans that ensure equitable and nondiscriminatory practices meeting Equal.

Play critical role in ensuring we are hiring the best possible talent.

Evaluate quarterly/annual turnover report and monitor turnover reasons; make recommendations for improved hiring/better longevity in order to help keep turnover within reasonable market trends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Contribute to the success of the Credit Union by providing superior service according to Sound Credit Union’s Service Promise.

Develop and implement an effective recruiting program in order to recruit top talent; employ traditional sourcing strategies and resources as well as develop new, creative recruiting plans.

Work with managers on needs assessments.

Develop interview questions tailored to each position.

Participate in job fairs.

Grade: 8

Location: Crystal Plaza

Department: Operations

Reporting to:  Service Delivery Supervisor

Interpersonal Skills:  Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring 

Technical Skills:  QA Focus - Operational Awareness - Coaching and Mentoring

Only Keeta Agents eligible to apply.

Job Responsibilities

• Supervises/manages activities and performance of the Account Advisors 
• Handles Account Advisors needed for on-job training and coaching 
• Monitors transactions to ensure that QA standards are met 
• Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 
• Manages difficult calls by acting as first line of escalation 
• Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 
• Adheres to all schedules (Advisors / operations / Monitoring) 
• Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 
• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 
• Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 
• Logs and acts on client’s requests, Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes
• Ensures that end-user privacy policies are properly implemented 
• Ensures that Team members adhere to RCC policies 
• Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 
• Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 
• Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 
• Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

Grade: 8

Location: Crystal Plaza

Department: Operations

Reporting to:  Account Manager

Interpersonal Skills:   Building Network - Customer Centricity - Coaching & Mentoring 

Technical Skills:  QA Focus - Operational Awareness - Coaching and Mentoring

Language Needed: English B2

Job Responsibilities

• Supervises/manages activities and performance of the Account Advisors 
• Handles Account Advisors needed for on-job training and coaching 
• Monitors transactions to ensure that QA standards are met 
• Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 
• Manages difficult calls by acting as first line of escalation 
• Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 
• Adheres to all schedules (Advisors / operations / Monitoring) 
• Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 
• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 
• Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 
• Logs and acts on client’s requests  Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes
• Ensures that end-user privacy policies are properly implemented 
• Ensures that Team members adhere to RCC policies 
• Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 
• Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 
• Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 
• Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

GRADE: 7 

BAND: Senior Professionals & Professionals

DEPARTMENT: Human Resources 

LINE OF BUSINESS: Raya Customer Experience 

Location: Maadi

INTERPERSONAL SKILLS : Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity

TECHNICAL SKILLS : Negotiation Skills – Computer Skills

KEY RESPONSIBILITIES

• Establish recruiting requirements by studying and planning for the organization business plan, and work proactively to fulfill all vacant positions. 
• Identify all needs of replacement positions or expansion requests and work on their hiring.
• Identify applicant requirements for each job by studying job descriptions and job qualifications. 
• Track and report all recruiting & hiring processes and follow continuous improvement targets. 
• Lead the creation of a recruiting and interviewing plan for each vacant position including posting the job, coordinating all required tests & assessments, all interviews and the job offer in case of acceptance or feedback in case of rejection or pipeline.
• Evaluates applicants by discussing Job requirements and applicant with managers; interviewing applicants on consistent set of qualifications. 
• Develop a pool of qualified candidates in advance of need and prepare a pipeline for RCC operational sites from different Languages. 
• Research and recommend new sources for active and passive candidate recruiting.

KEY RESPONSIBILITIES:

• Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. 

• Reconciling processed work by verifying entries and comparing system reports to balances 

• Maintaining historical records 

• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance • Preparing analyses of accounts and producing monthly reports 

• Continuing to improve the payment process 

• Ensuring that financial information complies with professional and regulatory standards. 

• Aligning general ledger accounting practices to support budgeting and forecasting. 

• Entering financial data such as accruals, deferrals, reclassifications, and interdepartmental entries into the ledger on a monthly basis, as well as preparing reports. 

• Review and record all the received invoices either on the ETA portal or internally on a daily basis and ensure the proper documentation. 

• Conduct fixed assets physical check 

• Assign tag numbers to fixed assets.

Grade: 8

Location: Raya Holding

Department: Operations

Reporting to:  PARAF Account Manager

Interpersonal Skills:  Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring 

Technical Skills:  QA Focus - Operational Awareness - Coaching and Mentoring

Language Needed: English C1

Job Responsibilities

• Supervises/manages activities and performance of the Account Advisors 
• Handles Account Advisors needed for on-job training and coaching 
• Monitors transactions to ensure that QA standards are met 
• Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 
• Manages difficult calls by acting as first line of escalation 
• Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 
• Adheres to all schedules (Advisors / operations / Monitoring) 
• Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 
• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 
• Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 
• Logs and acts on client’s requests  Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes
• Ensures that end-user privacy policies are properly implemented 
• Ensures that Team members adhere to RCC policies 
• Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 
• Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 
• Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 
• Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.
  

Position: Data Entry Operator

Company Overview:

RayaCX is a leading customer experience management company based in Nasr City, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall satisfaction. Our team is dedicated to delivering exceptional services to our clients and creating a positive working environment for our employees.

Job Overview:

We are seeking a highly organized and detail-oriented Data Entry Operator to join our team in Nasr City. The ideal candidate will have exceptional typing skills, strong attention to detail, and the ability to work efficiently in a fast-paced environment. As a Data Entry Operator, you will be responsible for accurately inputting data into our systems and maintaining the integrity of our databases.

Key Responsibilities:

- Input data into various databases and maintain accurate records

- Verify data by comparing it to source documents

- Update and correct data as needed

- Sort and organize paperwork to be entered into databases

- Generate reports and perform data analysis as needed

- Ensure confidentiality and security of all data entered

- Communicate any discrepancies or issues with data to the appropriate team members

- Adhere to company policies and procedures

- Meet productivity and accuracy standards set by the company

Qualifications:

- Proven experience as a data entry operator or similar role

- Excellent typing skills and attention to detail

- Proficient in Microsoft Office and data entry software

- Ability to work independently and in a team environment

- Strong communication and organizational skills

- Ability to handle confidential information with discretion

- Familiarity with basic data entry procedures and techniques

Contract Details:

This is a full-time position located in Nasr City, Egypt. The working hours are Monday-Friday, 9am-5pm. We offer a competitive salary and benefits package, including health insurance and paid time off.

Join Our Team:

If you are a dedicated and detail-oriented individual with a passion for data entry, we would love to hear from you. Come join our team at RayaCX and be a part of a dynamic and growing company dedicated to providing exceptional customer experience solutions. Apply now to start your career with us!

GRADE:11

Location: MTZ

RESPONSIBILITIES:

• Assist in managing and supervising call center teams across shifts.
• Monitor call center metrics (AHT, FCR, CSAT, etc.) and take corrective actions when needed.
• Support hiring, training, and coaching of customer service agents.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with the Call Center Manager to implement process improvements.
• Conduct performance reviews and give regular feedback to team leaders.
• Ensure compliance with company policies and quality standards.
• Generate and analyze reports to assess efficiency and team performance.
• Step in for the Call Center Manager in their absence.

Qualifications:

• Experience: 3 up to 7 years in a call center environment, with at least 1 year in a supervisory or team lead role.
• Skills: Excellent communication, problem-solving, and conflict resolution skills.
• Technical Knowledge: Familiarity with CRM systems, call center software, and performance metrics.
• Leadership Abilities: Strong team management, coaching, and motivational skills.
• Education: Bachelor’s degree in Business, Communications, or a related field (preferred).

• Flexibility: Ability to work in shifts.