Our Job Offers

Grade: 7

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Achieved quality Figures for their Accounts in the last 3 months.

INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and taking initiative - Customer Centricity - Continuous Learning - Results Orientated - Presentation skills

KEY RESPONSIBILITIES

• Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
• Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda. 
• Work on the continuous improvement of the training materials, documents, and handouts. 
• Abides to COPC approaches and requirements.
• Provides pre-operational feedback to HR and OP on new agents and their fitness for performing the duties required. 
• Evaluate agent’s responsiveness to training and responsible for their training.
• Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
• Do all verification practices required and related to knowledge verification (Login – Calibration – Test).
• Ensuring that the attendance sheets for both soft skills and product knowledge and are updated on time as per the due dates delivered by the training supervisors.
• Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.

REPORTING TO Accounting Section Head

KEY RESPONSIBILITIES

• Carries out monthly analysis of AP and supplier’s down payments 
• Issues checks on due date. 
• Records all the companies’ liabilities. 
• Ensures that tax is deducted from suppliers. 
• Carries responsibility for transfer accounts payable and general ledger module. 
• Prepares the required data for internal and External Auditors 
• Prepares outstanding accounts payable balance 
• Compiles and analyzes financial information to prepare entries to accounts. 
• Compiles and sorts documents. 
• Installs and modifies documents and coordinates implementation of accounting system and accounting control procedures. 
• Checks and approves all vouchers for payments
• Performs the monthly bank reconciliation on timely basis 
• Checks vendor’s invoices vs. POs, goods /services receipts and processes vouchers for recording to the vendor account (3 Way matches). 
• Records and reconciles monthly payroll. 
• Stamps documents with paid stamp “invoices & payment request” to avoid duplication 
• Keeps documents properly filed for easy reference. 
• Reconciles the major vendor accounts on regular basis. 
• Controls Working Capital and overdraft balances at the budgeted level 
• Maintains zero variation between AP module and GL. 
• Coordinates with Banks to maintain the balance of facility lines.

Professional Experience:  3-5 years of experience in the same filed

EDUCATIONAL BACKGROUND - Bachelor degree (Preferably in Commerce or Business Administration) - CMA or equivalent is an added plus

TECHNICAL SKILLS Communication skills – Computer skills – Financial Skills – Analytical Skills

The primary role of the Recruiter is to support Management in recruiting and placing applicants to fill open positions. 

Perform recruitment and selection functions through the development of recruiting plans; employing traditional sourcing strategies and resources as well as developing new, creative recruiting plans that ensure equitable and nondiscriminatory practices meeting Equal.

Play critical role in ensuring we are hiring the best possible talent.

Evaluate quarterly/annual turnover report and monitor turnover reasons; make recommendations for improved hiring/better longevity in order to help keep turnover within reasonable market trends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Contribute to the success of the Credit Union by providing superior service according to Sound Credit Union’s Service Promise.

Develop and implement an effective recruiting program in order to recruit top talent; employ traditional sourcing strategies and resources as well as develop new, creative recruiting plans.

Work with managers on needs assessments.

Develop interview questions tailored to each position.

Participate in job fairs.

KEY RESPONSIBILITIES:

• Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. 

• Reconciling processed work by verifying entries and comparing system reports to balances 

• Maintaining historical records 

• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance • Preparing analyses of accounts and producing monthly reports 

• Continuing to improve the payment process 

• Ensuring that financial information complies with professional and regulatory standards. 

• Aligning general ledger accounting practices to support budgeting and forecasting. 

• Entering financial data such as accruals, deferrals, reclassifications, and interdepartmental entries into the ledger on a monthly basis, as well as preparing reports. 

• Review and record all the received invoices either on the ETA portal or internally on a daily basis and ensure the proper documentation. 

• Conduct fixed assets physical check 

• Assign tag numbers to fixed assets.

Location: MTZ

Grade: 7

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level B1

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences.
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

Grade: 6

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level B1

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users' feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end-user experiences.
• Validating C-sat and providing the reason for the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

Grade: 8 

Location: MTZ

SUB-FUNCTION: AR 

Reporting To: Accounting Supervisor

RESPONSIBILITIES: 

• Maintain on time billing & receipts on system& resolve collection discrepancies. 
• Follow up on collection and allocate payments & send weekly aging. 
• Booking monthly accrued & unearned revenue & amortize them. 
• Maintain accounts receivable customer files and records. 
• Investigate and resolve customer queries & Communicate with customers via phone, email, mail or personally. 
• Process adjustments & record WHT on time follow up on receipts collection. 
• Monthly revenue Closing batch & Build up monthly AR provision. 
• Maintain all reports according to deadlines in month-end & year end closing. 
• Assist with tax audits & quarterly audit as well. - 
• Dealing with customers & solve any discrepancies in the SOA or collections or any disputes. - 
• Participate in year-end audit & any AR tax inspection. KNOWLEDGE, SKILLS & PRO

Interpersonal Skills: Customer Centricity - Continuous learning - Functional skills - Idea and presentation skills - ownership 

GRADE 12 

BAND Line Managers

DEPARTMENT Finance 

SUB-FUNCTION Accounting 

LINE OF BUSINESS Raya Customer Experience 

REPORTING TO SR. Manager 

REPORTING LINE TITLES DIRECT:  Accounts payable /General ledger specialist 2 and 1 Accounts Payable accountant 

INDIRECT Accountant

KEY RESPONSIBILITIES 

1. Ensure an accurate and timely month end close by providing leadership and support to the accounting close process. 

2. Establish and enforce proper accounting policies and principles. 

3. Assist in development and implementation of new procedures to enhance the workflow of the department. 

4. Responds to inquiries from other departments regarding financial results, special reporting requests and the like. 

5. Managing annual/quarterly external audit. Coordinate with other auditors as needed. 

6. Manage Internal audit requirements for the accounting area. 

7. Special projects and other duties as assigned by Finance director and CEO. 

8. Manage taxation and tax inspection requirements with the tax consultant. 

9. Ensure an accurate and timely month end per project reports through supervising the task and facilitate the flow of the report preparation. 

10. Oversee all payment transactions such as ACH, wires, paper checks. 

11. Oversee data entry, validation, and processing of various types of invoices like general overhead, subcontractor, and employee travel reimbursements. 

12. Keep track of the status of all transactions taking place within the company and external vendors and contractors. 

13. Be active on the customer service side, communicating promptly and accurately with all stakeholders.

14. Manage functions like maintaining the general ledger, accounts payable and project accounting. 

INTERPERSONAL SKILLS

• Forward Thinking 
• Business Acumen 
• Internal & External Networking 
• Team Empowerment & Development 
• Customer Centricity

TECHNICAL SKILLS 

• Must have substantial ERP AP system experience. 
• Advance MS office and power BI
  

Grade: 8

Location: Crystal Plaza

Department: Operations

Reporting to:  Account Manager

Interpersonal Skills:  Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring 

Technical Skills:  QA Focus - Operational Awareness - Coaching and Mentoring

Language Needed: English B1 Up to B2

Job Responsibilities

• Supervises/manages activities and performance of the Account Advisors 
• Handles Account Advisors needed for on-job training and coaching 
• Monitors transactions to ensure that QA standards are met 
• Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 
• Manages difficult calls by acting as first line of escalation 
• Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 
• Adheres to all schedules (Advisors / operations / Monitoring) 
• Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 
• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 
• Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 
• Logs and acts on client’s requests 
• Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes
• Ensures that end-user privacy policies are properly implemented 
• Ensures that Team members adhere to RCC policies 
• Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 
• Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 
• Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 
• Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

Location: Maadi

Grade: 9

Department: Operations 

Interpersonal Skills: Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring. 

Technical Skills: Strategic Thinking, Management Skills and Leadership skills.

Language: English level B2.

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the previous 3 months of their KPIs.
• Achieved quality Figures for their Accounts in the previous 3 months.

Key Responsibilities:

• Leading, training and managing team leaders of the account and handling any issues that may arise. 
• Achieving account objectives and goals while motivating account staff. 
• Communicates client needs and demands to team leaders
• Forecasts and tracks account performance metrics
• Ensure the timely and successful delivery of service according to client needs and objectives
• Set team leaders and account advisors monthly objectives
• Applies operational, qualitative and business analysis of account performance
• Conduct process improvement opportunity analysis on all assigned projects in order to improve the performance 
• Translate the yearly clients feedback to actions aiming at improving the level of satisfaction of the client and meeting the communicated objectives
• Acts on negative feedback received from the QA department on the monthly end user satisfaction survey to ensure better results for the following month
• Perform weekly on floor audit to ensure consistency in delivering the service to the end user across all advisors of the project 
• Maintaining updated practices of COPC approaches and standards and follow up on the implementation to meet the PST targets
• Follow up in daily basis the performance indicators and share the feedback to his team enclosed with the corrective and preventive actions recommended for enhancement and progress in all business platforms with solid acknowledgement regarding the team understanding and awareness towards all actions and implementation and oversee the fulfillment.
• Align with other support functions and ensure that all business requirements are considered and contribute the HR team of performing the technical interviews to select the targeted criteria. 
• Audit on teams actions, orders and procedures; frequently conduct skip level meetings to insure equal chances of support upon his assigned team members and encourage healthy environment which lead to better opportunity of achieving the targets and benchmarks.
• Supervise and direct operation team leaders and provide support - within the process frame - in the unusual case escalations if any and coach the team actions. 
• Communicates with the client concerning the business reviews, operational results and participate in client’s meetings and align to the general strategies and actions aiming to improving the level of satisfaction of the client and meeting the set CSS benchmark.
• Ensure the non-disclosure agreement is completely running with no fail.