Our Job Offers

Job brief

We are looking for a call center representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Company Overview:

RCX is a leading customer experience management company based in Maadi Technology Park.

We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

Job Overview:

We are seeking a highly motivated and skilled Customer Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background.

As a Customer Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Educate customers on product features and best practices

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree.

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Availability to work flexible hours, including weekends and holidays if needed.

Package & Benefits:

- Online interview

- Work from home after 2 months

- Graduates Package 7000 EGP

- Undergraduates Package 6000 EGP

- 1500 EGP Quarterly Bonus for the top achievers

- Paid Training.

- Double Paid Overtime

- Double Paid Weekend Cancellation

- Transportation provided within the training

- Immediate Hiring

- Medical, Social and life insurance

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Customer Support Agent at RCX.

As a Banking Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and promoting our bank's products and services.

Responsibilities:

• Customer Service:
  • Answer customer inquiries via phone.
  • Provide information on products and services, such as checking and savings accounts, loans, credit cards, and investment options.
  • Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Identify opportunities to cross-sell and upsell products and services.
• Account Management:
  • Open and close accounts.
  • Assist customers with account maintenance, including address changes and balance inquiries.
  • Process loan applications and assist with loan servicing.
  • Resolve account discrepancies and errors.
• Compliance and Security:
  • Adhere to all bank policies and procedures, including regulatory compliance.
  • Maintain confidentiality of customer information.
  • Identify and report suspicious activity.

Qualifications:

• Strong customer service skills, including active listening and empathy.
• Excellent verbal and written communication skills.
• Basic knowledge of banking products and services.
• Proficiency in computer systems and software, including banking software.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience in a customer service or banking role.
• Knowledge of financial regulations and compliance.
• Certification in customer service or banking.

What We Offer:

• Competitive salary and benefits package, Up to 10,000 EGP.
• Profit share.
• Paid Training.
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.
• Comprehensive training and development programs.

Job Summary

We are looking for a motivated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate has strong communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls to follow up on requests, confirmations, or support cases
• Resolve complaints and provide accurate information about products/services
• Document call details, customer feedback, and case updates in the system
• Maintain high levels of customer satisfaction and follow company procedures
• Meet performance targets such as call handling time, quality, and resolution rate

Requirements

• High school diploma (Bachelor’s degree is a plus)
• Strong verbal communication and active listening skills
• Ability to work under pressure and handle difficult customers calmly
• Basic computer skills and familiarity with CRM systems
• Team-oriented with a positive attitude

Preferred Skills

• Previous call center or customer service experience
• B1, B2 & C1 English  
  
• Problem-solving and conflict resolution skills

Job Description and Objectives of this role

• Handle a large volume of inbound and outbound calls promptly.
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Handling inquiries, Reservations, Complaints Management, and Follow-up calls.
• Keep records and information.
• Prepare and locate records and information for customers and colleagues.

Required skills and qualifications

• Bachelor's degree or equivalent.
• Experience working in a call center or customer support role.
• Excellent active listening and verbal communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.

Responsibilities

• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain a record of everyday problems and remedial actions taken, using a call-center database.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.

Work Conditions and Benefits:

• Job Type: Full-time.
• Salaries up to 20,000 EGP based on your English level and experience that you have.
• Social, Medical, and Life insurance.
• Rotational Shifts.
• Rotational Days off.
• Transportation provided. "Meeting Points".

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Position: Entertainment Platform Customer Support Representative

Company Overview:

RCX is a leading customer experience management company based in The Egyptian Media Production City 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

- Troubleshoot and resolve technical issues related to the entertainment platform

- Guide customers through the platform and provide assistance with navigating features and tools

- Document and track customer interactions and resolutions in our CRM system

- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues

- Identify and escalate potential issues or trends to the appropriate teams

- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services

- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers

Qualifications:

- College degree preferred

- 6 months of customer service experience, preferably in a call center

- Excellent communication skills, both verbal and written, in English and Arabic

- Strong problem-solving and troubleshooting abilities

- Familiarity with entertainment platforms and a passion for the industry

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work shifts and weekends, as needed

- Proficiency in using CRM systems and other customer support tools

Why Work for Us?

- Competitive salary and benefits package starting 8000 EGP to 10500 EGP based on the English Level

- Opportunities for career growth and development

- Dynamic and inclusive work culture

- Chance to work with a diverse team of professionals

- Employee recognition and rewards program

If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.

• • 
    Job Summary:
    The Medical Laboratory Customer Service Representative is responsible for providing excellent customer service to patients, physicians, and other healthcare professionals. They will handle inquiries, schedule appointments, process orders, and ensure the laboratory's efficiency.
    Key Responsibilities:
    • Answer incoming calls and provide prompt and accurate information.
    • Schedule appointments for laboratory tests and procedures.
    • Process patient orders and ensure accurate billing.
    • Resolve customer complaints and issues promptly.
    • Maintain accurate patient records and documentation.
    • Coordinate with laboratory technicians and medical staff.
    • Promote laboratory services and products.
    Required Qualifications:
    • A medical educational background is preferable.
    • A bachelor's degree in sciences, agriculture, and pharmacology is preferable.
    • Excellent verbal and written communication skills.
    • Strong customer service orientation.
    • Ability to multitask and prioritize tasks effectively.
    • Proficiency in using computers and medical software.
    • Experience in a healthcare setting is preferred.
    Working Conditions:
    • It is primarily seated in a laboratory or office setting.
    • It may require working evening and weekend shifts.
    • Work from home is available.
  • Package: 
  • Monthly Salary: 5300 EGP
  • Medical Insurance.
  • Social Insurance.
  • Benefits and discounts in RAYA Shops.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving  customer's complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

RCX is Hiring: Bilingual Customer Support Agent (Spanish & English)

Join our food delivery call center team and be part of a dynamic, fast-paced environment. If you have a passion for helping customers and strong communication skills, this opportunity is for you.

Salary: 29,000  EGP

22500 EGP Basic salary

5000 EGP KPI

1800 EGP Transportation allowance

Work from home after 6 months based on performance.

Location: October - Skywalk

Shifts: Rotational (24/7) – 9-hour shifts (including a 1-hour break) with 2 rotational days off

Requirements:

• B2 level in Spanish, B1 level in English
• Strong communication, problem-solving, and decision-making skills

#Requirements:

-Bachelor's degree.
-Strong communication skills.
-Excellent typing skills.
-Exceptional interpersonal and rapport-building skills.
-A patient and empathetic attitude.
-Strong time management and organizational skills.
-Adaptability and flexibility.

#Duties:

-Answer questions about account types over the phone and through chatting.
-Check on the status of customer accounts and track the requested orders.

-Take customer calls and answer their queries and concerns accurately, and satisfactorily.

Salary Scale:

Arabic Language: Up to 10K

English Language: Up to 18K

French Language: Up to 25K

Company Overview:

RayaCX is a leading customer experience management company based in Maadi, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

Job Overview:

We are seeking a highly motivated and skilled Customer Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Customer Support Agent you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone, email, and chat

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Collaborate with cross-functional teams to resolve complex technical issues

- Educate customers on product features and best practices

- Stay up-to-date with product knowledge and industry trends

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Strong technical skills and knowledge of computer systems and software

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Fair in English (both written and verbal)

- Availability to work flexible hours, including weekends and holidays if needed.

Benefits:

- 7000 EGP Gross Package and up to 10,000 EGP.

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.