Our Job Offers

Job Summary

We are looking for a motivated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate has strong communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls to follow up on requests, confirmations, or support cases
• Resolve complaints and provide accurate information about products/services
• Document call details, customer feedback, and case updates in the system
• Maintain high levels of customer satisfaction and follow company procedures
• Meet performance targets such as call handling time, quality, and resolution rate

Requirements

• High school diploma (Bachelor’s degree is a plus)
• Strong verbal communication and active listening skills
• Ability to work under pressure and handle difficult customers calmly
• Basic computer skills and familiarity with CRM systems
• Team-oriented with a positive attitude

Preferred Skills

• Previous call center or customer service experience
• B1, B2 & C1 English  
  
• Problem-solving and conflict resolution skills

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving  customer's complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

RCX is Hiring: Bilingual Customer Support Agent (Spanish & English)

Join our food delivery call center team and be part of a dynamic, fast-paced environment. If you have a passion for helping customers and strong communication skills, this opportunity is for you.

Salary: 29,000  EGP

22500 EGP Basic salary

5000 EGP KPI

1800 EGP Transportation allowance

Work from home after 6 months based on performance.

Location: October - Skywalk

Shifts: Rotational (24/7) – 9-hour shifts (including a 1-hour break) with 2 rotational days off

Requirements:

• B2 level in Spanish, B1 level in English
• Strong communication, problem-solving, and decision-making skills

Job Description

• Managing incoming calls and customer service inquiries.
• Greet customers warmly and ascertain the problem or reason for calling.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools and providing advice on purchasing products or services

Job Requirements

• Join R as a  Agent, Emails, and Calls
• Fluency in German is a MUST.
• Basic understanding of customer service skills.

job description

#Salary 10200EGP

Transportation provided.

Paid training.

#Requirements:

-Excellent English speaker.

-Bachelor degree.

-Strong communication skills.

-Exceptional interpersonal and rapport building skills.

-A patient and empathetic attitude.

-Adaptability and flexibility.

#Duties:

-Blended transactions (Chat & voice ) 

- Blended Language ( English & Arabic) 

Job description

#Salary 7153 gross EGP

campaign for 2 months to be extended based on the client's needs

Paid training.

Fixed shift 

#Requirements:

-Excellent English speaker.

-Grads & UG

-Strong communication skills.

-Exceptional interpersonal and rapport building skills.

-A patient and empathetic attitude.

-Adaptability and flexibility.

#Duties:

-Outbound calls ( English & Arabic)

- Contact customers to inform them about the product they're interested in it.

Job description

#Salary 12000 gross EGP

Transportation provided.

Paid training.

Fixed shift 

Fixed days off

#Requirements:

-Fluent English speaker.

-Bachelor degree.

-Strong communication skills.

-Exceptional interpersonal and rapport building skills.

-A patient and empathetic attitude.

-Adaptability and flexibility.

#Duties:

-Blended ( outbound & inbound ) 

- Blended Language ( English & Arabic)

- Supporting Email, Chat queues& Sales

Ready to be part of one of the Market Leaders in Egypt? Apply now!

We are hiring in a Multinational bank in Egypt 

-Location : Garden City (Tahrir square) , Cairo

Benefits:- 

-Location : Garden City - Tahrir , Cairo 

-Salary 6800 L.E

-Social & Medical insurance.

-Availability to join staff after 2:3 years 

Qualifications

-Bachelor's degree at (LAW - Commerce - Business - IT - Language & Translation - Computer Science

-Very Good english level up to Excellent (B1:B2)

-Done military service and Bachelor's degree 

-Professional way of talking

-Presentability

What will you do?

-Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards

-Check on the status of customer accounts and track checks and payments

-Review and explain account charges

-Assist banking customers who are victims of fraud, theft or identity theft

-Assist customers with replacing lost or stolen credit or debit cards

-Assist with address changes

What is unique about Raya?

Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.

Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.

Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip. 

Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.

Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

itle: Executive (Operational Training)- Task 

Grade: 6 

Department / Sub Department: Operational Training 

Reporting To: Operational Senior Executive

Job Purpose: Designs and delivers training courses in for employees working in the Call Center Operations aiming at leveraging their skills and improving their performance. 

Key Responsibilities: 

Nature of Impact: 

• Carrying out training needs analysis to identify the level of people's knowledge
• Design course materials and other documents such as handouts, manuals, and exercises 
• Organizes courses to meet the needs of learners and the demands of business 
• Evaluates the effectiveness of the training and course outcomes 
• Liaises with external course providers to be updated with the latest Training techniques & program 
• Abides to COPC approaches and requirements 
• Leverage function performance to meet training metrics targets.
• Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
• Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects 
• Evaluate agents' responsiveness to training and development.
• Logs in for a minimum of 3 hours per quarter in his/her respective projects.
• Ensures training evaluation form is used by Trainees. 
• Acts as a Reference for calibration sessions.
• Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to the calibration process. 
• Login specific hours. 
• Performs other related duties

Job Description:

The Senior Accountant is responsible for providing organized and detail-oriented professional services to support full-cycle accounting within the Finance division of a growing financial company. The role also involves offering support to the Corporate Accounting department based in the USA. The primary focus of this position is on Divisions that offer Software as a Service (SaaS) products, and the related Revenue Recognition Accounting.

Responsibilities:

1. Provide support for G/L postings, fixed assets/depreciation, cost-center allocations, prepaid expenses, and accrued liabilities.

2. Conduct bank reconciliations.

3. Help with balance sheet reconciliations and transactional reviews.

4. Process corporate AR transactions, including invoicing and payment applications.

5. Generate daily, weekly, and monthly reports for GL, AR, and Cash.

6. Assist in the monthly close process and preparation of financial statements.

7. Aid in budgeting, financial statements, loan covenant, and variance analysis.

8. Monitor and maintain the integrity of the GL accounting system, specifically the chart of accounts and subaccount list.

9. Communicate with banks and other agencies to resolve issues and respond to inquiries in a professional manner.

10. Assist with audit preparation and responses.

11. Update and maintain policies and procedure documentation.

12. Meet client contractual commitments through timely and accurate reporting and issue resolution.

13. Perform other job-related duties as directed by the supervisor.

14. Assisting the Accounting Manager with the preparation and analysis of Monthly Revenue Recognition journal entries.

15. Completing monthly general ledger accounting reconciliations

16. Assisting with the preparation of Monthly Revenue Reporting and Analysis, including Revenue by Customer and Product.

Skills and Qualifications:

• Strong English language skills, both written and spoken
• Strong understanding and experience with accrual accounting
• Intermediate level of understanding and experience with Microsoft Excel, preferably with experience using pivot tables
• Communicates effectively in individual or group situations including demonstrating active listening skills
• Ability to communicate effectively orally and in writing, using accurate grammatical form, and able to read and interpret written information
• Ability to maintain confidentiality
• Ability to work effectively with other internal and external departments
• Ability to work independently and as a team player
• Problem-solving skills are mandatory as well as the ability to manage resources to complete team goals
• Excellent organizational and time management skills; strict attention to detail
• Excellent computer skills: Excel, Word, and E-mail (Sage Intacct & Prism HRP experience is a plus)
• US GAAP accounting experience preferred
• A degree in accounting or related field (or equivalent experience)
• At least 6 years of experience in full-cycle accounting.
• Experience with multi-company / divisional financials and job costing is highly desirable
• CPA preferred; Certified public accountants have an added advantage over the accountants who do not have the required certification.

Schedule 

Workdays from Monday till Friday / 4 PM till 12AM

Grade: 7

Location: MTZ

Department: Supporting Functions 

Reporting to:  Specialist 

Interpersonal Skills:  Continuous learning - Idea Presentation and taking initiative - Customer Centricity - Functional Skills - Ownership 

Technical Skills:  Analytical Skills

Language Needed: English A2 Males Only

Job Responsibilities

• Executes plans and ensures effective implementation of schedules. 
• Administers Call Center Agents’ scheduling. 
• Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns. 
• Reconciles daily attendance with agents' schedule and time in/time out reporting in coordination with the Team leader.
• Create and deliver daily, weekly, and monthly WFM reports. 
• Communicate changes to scheduling to ensure suitable daily resource coverage. 
• Maintain running reports of attendance incidents. 
• Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.  Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed. 
• Ability to facilitate Daily Operations updates. 
• Manage non-productive time request process, ensuring activities are planned without impacting SLAs 
• Reports the operational violations to HR to implement CC Code of Conduct. 
• Perform any additional related tasks.