Our Job Offers

Location: Maadi

Grade: 7

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level B2

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences.
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

GRADE: 12 

BAND: Line Managers 

DEPARTMENT: Supporting Functions 

SUB-FUNCTION: Operational Training 

LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Decision Support & Operational Training Sr Manager 

KEY RESPONSIBILITIES 

• Responsible for the continuous development of operational training strategies, processes and methods in alignment with the organization strategic goals. 

• Identifying current and future training needs and drive suitable initiatives that fulfill organizational needs. 

• Conducts needs analysis studies and confers with managers and supervisors to determine training needs. 

• Compiles data and analyzes past and current year training requirements to prepare and justify budgets requested. 

• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services. 

• Ensures full adherence to COPC training approaches and requirements, including meeting the training metrics target. 

• Develops and monitors spending against departmental budget. 

• Conducts follow-up studies of all training programs to evaluate and measure results 

• Identify training gaps and work on closing all gaps. 

• Monitor and evaluate training program’s effectiveness, success and periodically report and communicate with team members, trainers and management to ensure all needs are met. 

• Oversee all the activities of own team to ensure high performance levels and efficient implementation. 

• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans. 

• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.  

INTERPERSONAL SKILLS:  Forward Thinking - Business Acumen - Internal & External Networking - Team Empowerment & Development - Customer Centricity.

TECHNICAL SKILLS:  Communication skill - Negotiation Skill – Relations Management

Grade: 8 

Location: MTZ

SUB-FUNCTION: AR 

Reporting To: Accounting Supervisor

RESPONSIBILITIES: 

• Maintain on time billing & receipts on system& resolve collection discrepancies. 
• Follow up on collection and allocate payments & send weekly aging. 
• Booking monthly accrued & unearned revenue & amortize them. 
• Maintain accounts receivable customer files and records. 
• Investigate and resolve customer queries & Communicate with customers via phone, email, mail or personally. 
• Process adjustments & record WHT on time follow up on receipts collection. 
• Monthly revenue Closing batch & Build up monthly AR provision. 
• Maintain all reports according to deadlines in month-end & year end closing. 
• Assist with tax audits & quarterly audit as well. - 
• Dealing with customers & solve any discrepancies in the SOA or collections or any disputes. - 
• Participate in year-end audit & any AR tax inspection. KNOWLEDGE, SKILLS & PRO

Interpersonal Skills: Customer Centricity - Continuous learning - Functional skills - Idea and presentation skills - ownership 

Grade: 8

Department: Operations

Reporting to:  Account Manager

Interpersonal Skills:  Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring 

Technical Skills:  QA Focus - Operational Awareness - Coaching and Mentoring

Language Needed: English A2

Job Responsibilities

• Supervises/manages activities and performance of the Account Advisors 
• Handles Account Advisors needed for on-job training and coaching 
• Monitors transactions to ensure that QA standards are met 
• Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 
• Manages difficult calls by acting as first line of escalation 
• Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 
• Adheres to all schedules (Advisors / operations / Monitoring) 
• Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 
• Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 
• Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 
• Logs and acts on client’s requests  Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes
• Ensures that end-user privacy policies are properly implemented 
• Ensures that Team members adhere to RCC policies 
• Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 
• Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 
• Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 
• Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

GRADE: 8

BAND: Senior Professionals & Professionals 

DEPARTMENT: Supporting Functions 

SUB-FUNCTION: Quality 

LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Specialist 

INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity 

TECHNICAL SKILLS: Analytical – Computer

English: B2

KEY RESPONSIBILITIES 

• Carrying on the surveys needed to capture end users feedback or any other different transactions required
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et)
• Keep records of customer interactions, process customer accounts and file documents 
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase effectiveness of delivering the service; validating and justifying whenever any indicator is showing a wide variation or not meeting the benchmark
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately. 

GRA:DE: 12

BAND:  Line Managers

DEPARTMENT: Information Technology

REPORTING TO:  IT Director

KEY RESPONSIBILITIES:

1.     Lead the design team in developing digital solutions, including web applications, mobile apps, websites, and other digital products.

2.     Drive the creation of user-friendly, visually appealing, and intuitive user interfaces and experiences.

3.     Manage digital solution projects from inception to delivery, including defining project scopes, objectives, and timelines.

4.     Ensure projects are delivered on time and within budget

5.     Collaborate closely with cross-functional teams, including product managers, developers, marketers, and stakeholders, to gather requirements and align on project goals.

6.     Foster a collaborative environment to facilitate communication and the exchange of ideas

7.     Champion design thinking methodologies to identify user needs, pain points, and opportunities.

8.     Conduct user research, usability testing, and user feedback analysis to inform design decisions

9.     Create wireframes, prototypes, and mockups to visualize and iterate on design concepts.

10.  Ensure designs are responsive and compatible with various devices and screen sizes

11.  Proficiently use design tools such as Adobe Creative Suite, Sketch, Figma, or other relevant software to create design assets and documentation

12.  Develop user flows, information architecture, and UI design elements that enhance user engagement and satisfaction.

13.  Maintain consistency in design elements and brand guidelines

14.  Collaborate with developers to ensure the accurate implementation of design concepts.

15.  Conduct design reviews and provide feedback to maintain design quality.

16.  Stay updated with industry trends, emerging technologies, and design best practices to drive innovation and improvement in digital solutions

INTERPERSONAL SKILLS:

Result Orientation - Operational Awareness - Building Networks - Coaching & Mentoring - Customer Centricity .

TECHNICAL SKILLS:

-       Proficiency in design and prototyping software tools, as well as a strong portfolio showcasing previous design work

-       A deep understanding of design thinking principles and methodologies to drive user-centered design processes  

LANGUAGE SKILLS:

Arabic:  Proficient

English:  Proficient

PROFESSIONAL EXPERIENCE:

7+ Years of experience in roles related to digital design, user experience, and project management 

MANAGEMENT EXPERIENCE: 5+ Years of experience.

EDUCATIONAL BACKGROUND:

-       bachelor's degree in graphic design, interaction design, user experience design, or a related field is typically required

-       master's degree or relevant certifications can be advantageous.

REPORTING TO Accounting Section Head

KEY RESPONSIBILITIES

• Carries out monthly analysis of AP and supplier’s down payments 
• Issues checks on due date. 
• Records all the companies’ liabilities. 
• Ensures that tax is deducted from suppliers. 
• Carries responsibility for transfer accounts payable and general ledger module. 
• Prepares the required data for internal and External Auditors 
• Prepares outstanding accounts payable balance 
• Compiles and analyzes financial information to prepare entries to accounts. 
• Compiles and sorts documents. 
• Installs and modifies documents and coordinates implementation of accounting system and accounting control procedures. 
• Checks and approves all vouchers for payments
• Performs the monthly bank reconciliation on timely basis 
• Checks vendor’s invoices vs. POs, goods /services receipts and processes vouchers for recording to the vendor account (3 Way matches). 
• Records and reconciles monthly payroll. 
• Stamps documents with paid stamp “invoices & payment request” to avoid duplication 
• Keeps documents properly filed for easy reference. 
• Reconciles the major vendor accounts on regular basis. 
• Controls Working Capital and overdraft balances at the budgeted level 
• Maintains zero variation between AP module and GL. 
• Coordinates with Banks to maintain the balance of facility lines.

Professional Experience:  3-5 years of experience in the same filed

EDUCATIONAL BACKGROUND - Bachelor degree (Preferably in Commerce or Business Administration) - CMA or equivalent is an added plus

TECHNICAL SKILLS Communication skills – Computer skills – Financial Skills – Analytical Skills

GRADE: 12 

BAND: Line Managers 

DEPARTMENT: Client Success Management 

LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Head of Account Management

KEY RESPONSIBILITIES 

• Maintain good relationships with clients so that the business can maximize the value of those relationships through penetrating B2B organization network. 
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of service is being produced, and all client needs met. 
• Meet with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns. 
• Grow the business by identifying new sales and business development opportunities, by seeking opportunities to cross-sell or upsell to existing clients. 
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients, including researching the market industry trends 
• Set revenue targets and develop and execute a plan to meet them. 
• Responsible for accounts receivable collections in coordination with Finance Department. 
• Responsible for Invoice disputes as it relates to withholding taxes / Discounts / Non-contractual agreements. 
• Responsible for Contracts renewals / Annexes in terms of new service scopes, annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department. 
• Responsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department.

INTERPERSONAL SKILLS 

• Forward Thinking
• Business Acumen 
• Internal & External Networking
• Team Empowerment & Development 
• Customer Centricity

  TECHNICAL SKILLS 

• Market Research and Analysis 
• Performance Reporting 
• Financial Budgeting Processes 
• Commercial Awareness 
• Client Satisfaction Management

LANGUAGE SKILLS

• Arabic:  Proficient
• English:  Proficient

PROFESSIONAL EXPERIENCE 

• 7-10 

MANAGEMENT EXPERIENCE 

• 3-5 

EDUCATIONAL BACKGROUND

• Bachelor’s Degree 
• Post Degree in an added plus
  

GRADE: 8

BAND:  Senior Professionals & Professionals

DEPARTMENT: Operations

LINE OF BUSINESS:  Raya Contact Center

REPORTING TO:  Account Manager

KEY RESPONSIBILITIES:

 Supervises/manages activities and performance of the Account Advisors 

 Handles Account Advisors needed for on-job training and coaching 

 Monitors transactions to ensure that QA standards are met 

 Ensures the Advisor’s KPI’s are met (daily/weekly/monthly) 

 Manages difficult calls by acting as first line of escalation 

 Coordinates, as needed with all supporting function to eliminate any problems affecting the operations 

 Adheres to all schedules (Advisors / operations / Monitoring) 

 Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 

 Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 

 Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 

 Logs and acts on client’s requests 

 Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes 

 Ensures that end-user privacy policies are properly implemented 

 Ensures that Team members adhere to RCC policies 

 Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 

 Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 

 Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 

 Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

INTERPERSONAL SKILLS:  Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity.

TECHNICAL SKILLS:  Team Management – Decision Making – Analytical

PROFESSIONAL EXPERIENCE:  2-3 years

EDUCATIONAL BACKGROUND:  Bachelor Degree (Preferably in Banking or Business Administration)