|
·
Establish
strategic goals by gathering relevant, financial, service, and operational
information.
·
Manage and
accomplish the overall operational, budgetary and financial responsibilities
and activities of the department.
·
Plan,
implement and develop systems that perform the work and fulfill the mission
and the goals of the department efficiently and effectively.
·
Make
appropriate business decisions that are financially responsible, accountable,
justifiable, and defensible in accordance with the organization policies and
procedures.
·
Maintains
quality of service by enforcing quality and client’s service standards,
analyzing and resolving quality and client’s service problems.
·
Identify,
review and evaluated performance trends to monitor and measure departmental
productivity and goals achievements, overall effectiveness
·
Manage the operation
and maintenance of reports necessary to carry out the functions of the
department.
·
Prepares
periodic reports for management, as necessary or requested to track strategic
goal accomplishment.
·
Represent
the department in meetings, reviews, conferences and events.
·
Responsible
for the performance appraisal for all direct subordinates.
·
Consciously
create a workplace culture that is consistent with the overall organization
and that emphasizes the identified mission, vision, guiding principles and
values of RCC
·
Maintain
employee work schedule including assignments, job rotation and development
plans.
·
Work with
the Human Resources department to recruit and hire an appropriate number of
employees and to provide effective performance feedback through employee
recognition, rewards, and disciplinary actions.
·
Perform
other related duties and responsibilities as assigned.
·
Assure
delivering results On-time and with agreed quality bench mark. ·
ensure tracking performance
trends integrating multiple sources of data, and preparing business reviews and
presentations ·
Conduct Automation opportunity
analysis in order to maximize Raya service offering and value added to its
clients ·
Work closely with the
Operations Manager & Program Manager to review reporting requirements
frequently to ensure usage validity ·
Providing the necessary
information as need arises to assist and support implementation of all new
project scope ·
Align with all business owners
that all business activities are benchmarked, and accurately measured on Table
- F on an ongoing basis to maintain and improve performance to the required
status ·
Conduct spot check on Reports
quality audits done by Reporting Senior Analysts ·
Develop, implement, follow-up
on the required action plans to meet Reporting on-time & accuracy targets
on table F ·
Ensure COPC Reporting related
requirements are met across all projects ·
Review / Audit Reporting
Function Processes and maintain its updates & publish to all concerned
departments ·
Work cross-functionally as
needed to enable data architecture and solutions that best meet the analytics
and reporting needs of the business. ·
Work cross functionally in
order to proactively and systematically identify and implement any enhancements
to reporting processes ·
Ensure Staff
awareness and adherence to RCC’s code of conduct and internal related policies
and procedures.
|
