Our Job Offers

Work Location: October

Job Description:

Support the department by clarifying payroll tax amounts of tax accounts and completing missed payment files for each account needed.

 Responsibilities: 

1.  Complete and submit with quality the information required by the Beanworks software following the data inside the invoices and Payment request forms. 
2. Review and analyze the particularities and the policies of the different Division Partners, Entity levels, and vendors. 
3. Process almost all the daily invoice volume that comes into Beanworks software. 
4. Report to the AP Leader the daily status of duties and responsibilities. 
5. Assist Accounting Supervisor and AP Leader with day-to-day assignments. 
6. Support any other tasks necessary within the AP department.

Skills and Qualifications:

• A degree in financial (or equivalent experience) 
• At least 6 months of experience in the Accounts Payable department. 
• Analytical skills. 
• Excellent computer skills are a must—Excel, Word, and E-mail. 
• Profession in English
• Excellent organizational and time management skills; strict attention to detail 
• Communicate effectively in individual or group situations including demonstrating active listening skills. 
• Ability to communicate effectively orally and in writing, using accurate grammatical form, and able to read and interpret written information. 
• Ability to maintain confidentiality. 
• Able to participate in solving problems and help make decisions based on the best information available by developing resolutions between parties. 
• Works well with other team members and departments in a professional and friendly manner to accomplish mutual goals and prepare assignments on time. 
• Able to ask for support and help as needed. 
• Ensures effectiveness in processes to achieve/seek best practices. 
• Provide feedback and suggestions for improved systems and efficiencies. 
• Excellent organizational and time management skills; strict attention to detail.

Working days: 

From Monday till Friday from 9 am till 6 pm

GRADE: 7  

BAND: Senior Professionals & Professionals 

DEPARTMENT: Human Resources 

SUB-FUNCTION: HRIS & Data management 

LINE OF BUSINESS: Raya Customer Experience

REPORTING TO: HRIS & Data management supervisor / Senior supervisor

KEY RESPONSIBILITIES

• Creating & completing all exist & new hires profiles & HC Transactions on SNAP based on linked CVs. 
• Collecting & Validating National IDs soft copies & archive it on shared folder received from Recruitment & share it back on monthly basis with Payroll to issue payroll cards. 
• Handling HRIS help desk tickets related to fulfill business needs raised from employees or any other stakeholders. 
• Communicating & following up with Payroll team on all HR letters requests related to Grade 6 to Grade 9. 
• Maintain and update the HRIS with accurate and timely employee data, including new hires, terminations, promotions, and transfers…. Etc. across all RCX sites. 
• Creating new hires HRID, following on users /work emails creation across all RCX sites. 
• Generating Reports & Dashboards to support stakeholders with needed business decisions (power BI or excel). 
• Data Cleaning for all employees across all systems monthly. 
• Sharing fact sheets analysis related to Recruitment & performance management functions according to COPC book. 
• Handling, validating & finalizing end to end cycle related to Internal transfer requests on Grade 6 with other stakeholders. 

INTERPERSONAL SKILLS  

Result Orientation 

Seeking Excellence 

Business Acumen

Ownership  

Customer centricity  

TECHNICAL SKILLS

• Intermediate usage of Microsoft excels. 
• Basic Knowledge in power BI or power query is a plus

Executive (Operational Training) - Task

Grade: 6

Key Responsibilities:

• Carrying out training needs analysis to identify the level of people's knowledge
• Designs course materials and other documents such as handouts, manuals and exercises
• Organizes courses to meet the needs of learners and demands of business
• Evaluates the effectiveness of the training and course outcomes
• Liaises with external course providers to be updated with latest Training techniques & program
• Abides to COPC approaches and requirements
• Leverage function performance to meet training metrics targets.
• Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
• Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects
• Evaluates agents' responsiveness to training and development.
• Logs in for minimum of 3 hours per quarter in his/her respective projects.
• Ensures training evaluation form is used by Trainees. 
• Acts as a Reference for calibration sessions.
• Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process.
• Login specific hours.
• Performs other related duties

Required skills, expertise & Knowledge:

Functional Level:

High Sense of quality and precision in fulfilling duties and tasks

Striving to improve quality of Training through operational performance

Excellent knowledge of all company applications

 Business Level:   

Ability to understand specific Client requirement in relation to projects training needs

Commitment to ensure client and end user satisfaction through communicated results

Interpersonal Level

Effective Communication Skills

Have a proper level of emotional intelligence

Excellent Presentation skills

Problem-Solving:

Analytical Skills

Ability to spot problems

Use analysis for better understanding

Ability to map out an issue in a logical and consistent manner   

Grade: 7

Department / Sub Department: Human Resources / Employee Engagements

Reporting To: EE Specialist / EE Supervisor

Job Purpose:

Promoting a positive culture through providing first level contact for employees and convey resolutions to assigned areas, properly escalating unresolved queries to the next level of support, tracking, routing and redirecting problems to correct resources ensuring a fair and consistent approach to RCC policies and procedures, moreover will be responsible for the implementation of all events, internal communication & Recognition programs that meets the quality standards and its objectives

Key Responsibilities:

1. Responsible for administrating all staff feedback programs (ESS, Skip level, Stay interviews) as per the standard approaches as well as Reviewing EE Admin quality of Data.

2. Ensure proper recording, documentation and closure for all employees’ problems and work on future improvement and preventive action plans by recommending procedure/Process modifications or improvements.

3. Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.

4. Administrates skip level program which includes launching, conducting skip level meetings, follow up on achievements, generating and presenting results analysis.

5. Administrates Stay interview program which includes conducting Stay interviews reporting\escalating special cases for concerned parties for quick actions and coordinating for retention in case any, generating and presenting Stay interview results.

6. Conduct HR orientation for all the newcomers on Raya Holding, Raya Customer Experience, RCX SOD, and all the recognition programs, Salaries & benefits and the code of conduct.

7. Bonding with employees to assure their wellness during the SS, PK and certification phase and get their requests and inquiries if any, and working on solving them and reporting them to concerned parties to take the appropriate action

8. Responsible for Employee Engagement Survey participation, recommending needed action plan(s) on a site level, as well as conducting feedback sessions.

9. Prepare required reports (Stay Interview, Attrition and Retention) and communicate it with concerned management related to owned site

10. Work closely with all departments to agree, review and create the requested internal communication content.

11. Support the direct manager for planning annual events agenda targeting high employee engagement and to increase the employee satisfaction trends.

Areas Job Impacts:

• Impacts on Employee Satisfaction level and attrition rates

• Managing one site

Required skills, expertise & Knowledge:

Functional Level:

- Good Knowledge of Human Resources Functions, Principles and practices.

- Basic Knowledge of the COPC approaches and areas of audit related to the Human Resources function.

Business Level:

- Understanding of RCC policies and procedures.

- Understanding of RCC Culture and values

- Understanding of RCC statement of direction

Interpersonal Level:

- Strong Communication Skills

- Time Management

- Initiative and Dynamic

- Customer Service Orientation

- Sense of confidentiality.

- Very good Communication & Negotiation Skills 

- Quality Focus

Problem-Solving:

1. Thinking Environment - Freedom to Think: Thinking within very detailed and precisely defined rules and instructions and/or continually present assistance
2. Thinking Challenge: Identical situations requiring solution by simple choice of things learned

Language Skills:

- Arabic is mandatory

- English: B2

- Other languages is an added plus

KEY RESPONSIBILITIES:

 Audit on all Employees’ payroll documents (Joiners, leavers, Etc. …..) 

 Receive changes sheets from LOB

 Prepare migration sheets and upload it on system. 

 Audit on payroll sheet after migration as a first reviewer. 

 Audit on his/her collogues as a second reviewer. 

 Prepare reconciliation and final sheets after confirmation from the LOB concerned department. 

 Prepare bank transfer sheets and upload it on system. 

 Follow on all requests and inquires related to payroll activities. 

 Prepare, review and upload payroll sheets on system.

INTERPERSONAL SKILLS:

Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity

TECHNICAL SKILLS:

Financial and Numerical skills – MS Office – Good knowledge of the Egyptian Labor Law

Key Responsibilities:

1.    Responsible for developing and implementing talent management strategies, policies, and programs that align with a company’s business goals and support its talent acquisition, retention, and development objectives.

2.    develop development programs to enhance the skills and capabilities of the workforce, including leadership development programs to identify and develop high-potential employees for future leadership roles.

3.    Developing and implementing succession planning strategies to ensure a pipeline of qualified internal candidates for critical roles.

4.    Develop and implement diversity and inclusion initiatives to create a more inclusive and equitable workplace.

5.     Analyze talent data to identify trends, gaps, and opportunities for improvement.

6.    Partner with HR business partners and leaders to drive talent initiatives supporting their business strategy.

Develop assessment approaches to identify talent for development & promotion purposes  

GRADE: 8

BAND:  Senior Professionals & Professionals

DEPARTMENT: Operations 

REPORTING TO:  Account Manager

REPORTING LINE TITLES:  Account advisor  

KEY RESPONSIBILITIES:

 Supervises/manages activities and performance of the Account Advisors 

 Handles Account Advisors needed for on-job training and coaching 

 Monitors transactions to ensure that QA standards are met 

 Ensures the Advisor’s KPIs are met (daily/weekly/monthly) 

 Manages difficult calls by acting as first line of escalation 

 Coordinates, as needed, with all supporting function to eliminate any problems affecting the operations 

 Adheres to all schedules (Advisors / operations / Monitoring) 

 Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 

 Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 

 Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 

 Logs and acts on client’s requests 

 Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes 

 Ensures that end-user privacy policies are properly implemented 

 Ensures that Team members adhere to RCC policies 

 Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 

 Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 

 Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 

 Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

INTERPERSONAL SKILLS:   Ownership - Functional Skills - Ideas presentation and taking initiative - Continuous Learning - Customer Centricity.

TECHNICAL SKILLS:  Team Management – Decision-Making – Analytical