Our Job Offers

Location: Palm strip

Grade: 7

Eligible Applicants:

• Passed 6 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.
• Grads Only

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level B2

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences.
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

GRADE: 12 

BAND: Line Managers 

DEPARTMENT: Supporting Functions 

SUB-FUNCTION: Operational Training 

LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Decision Support & Operational Training Sr Manager 

KEY RESPONSIBILITIES 

• Responsible for the continuous development of operational training strategies, processes and methods in alignment with the organization strategic goals. 

• Identifying current and future training needs and drive suitable initiatives that fulfill organizational needs. 

• Conducts needs analysis studies and confers with managers and supervisors to determine training needs. 

• Compiles data and analyzes past and current year training requirements to prepare and justify budgets requested. 

• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services. 

• Ensures full adherence to COPC training approaches and requirements, including meeting the training metrics target. 

• Develops and monitors spending against departmental budget. 

• Conducts follow-up studies of all training programs to evaluate and measure results 

• Identify training gaps and work on closing all gaps. 

• Monitor and evaluate training program’s effectiveness, success and periodically report and communicate with team members, trainers and management to ensure all needs are met. 

• Oversee all the activities of own team to ensure high performance levels and efficient implementation. 

• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans. 

• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.  

INTERPERSONAL SKILLS:  Forward Thinking - Business Acumen - Internal & External Networking - Team Empowerment & Development - Customer Centricity.

TECHNICAL SKILLS:  Communication skill - Negotiation Skill – Relations Management

Raya CX is currently hiring " Investments & Investor Relations Associate"

What will you do ?

• Prepare and present reports and presentations to senior executives and stakeholders, providing insights and recommendations on potential M&A opportunities.
• Develop financial models, valuation analysis, and investment memoranda to support decision-making processes.
• Collaborate with legal, finance, and other internal teams to structure and negotiate deal terms, including purchase agreements, financing arrangements, and other legal documents.
• Conduct thorough due diligence on potential targets, analyzing financial statements, market trends, competitive landscape, and other relevant factors.
• Support post-merger integration activities, working closely with cross-functional teams to ensure a smooth transition and achieve synergy targets.
• Stay informed about industry trends, competitive landscape, and regulatory changes that may impact M&A activities.
• Monitor the performance of portfolio investments, track market developments, and provide regular updates to the investment team. Investor Relations:
• Respond to requests for information from financial media, research analysts and investors.
• Develop an IR kit (annual report, quarterly earnings releases, and investor presentations) to be distributed in investor events and analysts’ meetings.
• Participate in planning and directing the development and communication of informational programs/events to maintain favorable public and stockholder perceptions of the group’s activities and performance.
• Manage expectations and keep a close eye on the financial and operational forecasts circulating in the marketplace
• Establish and maintain cooperative communication and relationships with regulatory authorities, brokerages companies, and other relevant financial institutions.
• Preparing the logistics and required material for Ordinary/Extra-ordinary shareholder general assembly meetings as well as the Board of Directors meetings.
• Participate in developing and constantly updating the Corporate Governance Code for the Group.
• Assist in maintaining the Investor Relations bilingual website, to be up-to-date with all relevant corporate disclosures.
• Analyze and summarize financial as well as operational information and KPIs developed internally and externally about industry and company.
• Support in the evaluation of market and peer data o Confer with other managers to identify market trends and key operational metrics to provide advice on business decisions.
• Provide daily reports on company’s trading activity as well as market developments.
• Support in the administration, archiving, and filling system of IR department

What will you need ?

• Proven track record in M&A, Equity Capital Markets and Debt Capital Markets transactions is a plus.
• Strong analytical and financial modelling skills - ability to prepare comprehensive reports and investment decks.
• Proficiency in Microsoft office, particularly in: Word, PowerPoint, and Excel
• 1-3 years of professional working experience in the fields of corporate finance, investment banking, private equity, or investor relations.
• Proven track record in M&A, Equity Capital Markets and Debt Capital Markets transactions is a plus.
• Certification in an investment related discipline such as the CFA is a plus

Industry

• Outsourcing/Offshoring

Employment Type

Full-time

Location: Maadi

Grade: 10

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Achieved quality Figures for their Accounts in the last 3 months.

KEY RESPONSIBILITIES

• Take the financial responsibility for assigned accounts, including forecasts, assist with billing queues and invoice and account receivable issues. 
• Set and meet performance targets; participate with the upper management in designing performance key metrics and KPIs [All Lines]. 
• Plan to improve, develop and drive achieving the financial and non-financial objectives and frequently follow up the achievements with staff. 
• Pro-actively monitor service delivery to prevent revenue erosion realized from penalties or other items. 
• Optimize service offerings and implement initiatives to drive to consistent service delivery and portfolio growth throughout the assigned account meeting and exceeding objectives. 
• Follows the implementation approach for any new scope or change of scope required by the client
•  Maintaining an updated practices of COPC approaches and standards and follow up on the implementation to successfully meet the PST expectations. 
• Constantly update the service manual for assigned project and present this to the client for approval 
• Arrange for hiring calibration between the client and RCC HR then to ensure the profile agreed is maintained. 
• Set the operational objective for the assigned project (Account Advisors – Team Leaders & Account Managers) 
• Communicates with Call Center clients concerning the business / operational results 
• Applies operational, qualitative and business analysis of project operational processes
• Updates constantly service manual for assigned project and presents this to the client for approval
• Oversee all the activities of own team to ensure high performance levels and efficient implementation. 
• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans. 
• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives

1. Identification of business continuity requirements and solutions.

 2. Identification of risks to business continuity, mitigation actions and implementation follow-up.

 3. Assess, communicate and develop mitigation plans for risks associated with IT investment and operation 

4. Plan and perform the annual business continuity test plans.

 5. Develop and maintain training and awareness sessions.

 6. Maintain all administration of the BCM System.

 7. Serves as point of contact for any identified resilience issues and risks within the business 

8. Apply periodical improvements to the BCM System: 

9. To maintain continued operations, asset protection, and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units, as required. 10. Work with business unit management to enhance contingency plans, mitigating the effect of a technology system or application failure or problem.

11. Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed

GRADE: 11 

BAND: Senior Professionals & Professionals 

DEPARTMENT: Commercial 

​LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Business Solutions Manager 

REPORTING LINE TITLES DIRECT: Specialist – Senior Admin.

KEY RESPONSIBILITIES 

• Assist sales teams and management to maximize revenue opportunities and ensure the highest levels of customer satisfaction. 

• Responsible for the delivery of workshops, presentations, demonstrations, proof of concepts utilizing the entire data management alongside partnering technologies. 

• Support the sales teams and partners, as well as marketing development efforts, by bringing domain, solution and technical expert credibility directly to ongoing sales cycles.

INTERPERSONAL SKILLS

• Result Orientation 
• Operational Awareness 
• Building Networks 
• Coaching & Mentoring 
• Customer Centricity

TECHNICAL SKILLS

• Communication skill  
• Decision-Making 
• Relations Management 

LANGUAGE SKILLS

• Arabic: Proficient
• English: Proficient

PROFESSIONAL EXPERIENCE 

• 5 –7

MANAGEMENT EXPERIENCE

• 1 –3

EDUCATIONAL BACKGROUND

• Bachelor degree 
• MBA is an added plus

Location: MTZ

Grade: 8

Department: Operations 

Interpersonal Skills: Result Orientation - Building Network - Customer Centricity - Coaching & Mentoring. 

Technical Skills: QA Focus - Operational Awareness - Coaching & Mentoring.

Language: English level B2.

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the previous 3 months of their KPIs.
• Achieved quality Figures for their Accounts in the previous 3 months.

Key Responsibilities:

 Supervises/manages activities and performance of the Account Advisors 

 Handles Account Advisors needed for on-job training and coaching 

 Monitors transactions to ensure that QA standards are met 

 Ensures the Advisor’s KPIs are met (daily/weekly/monthly) 

 Manages difficult calls by acting as first line of escalation 

 Coordinates, as needed, with all supporting function to eliminate any problems affecting the operations 

 Adheres to all schedules (Advisors / operations / Monitoring) 

 Carries out annual performance assessment of team members (Account Advisors and Senior Account Advisors) 

 Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution 

 Coordinates daily with the Work Force to ensure that the over-and under-rules are properly employed to increase Advisors efficiency with required SLA’s and occupancy targets 

 Logs and acts on client’s requests 

 Communicates to Work Force any changes to schedules or Work Force levels on needed schedule changes 

 Ensures that end-user privacy policies are properly implemented 

 Ensures that Team members adhere to RCC policies 

 Adhere to the monitoring plan which is shared by the quality team and perform all suggested action on time in accordance to the plan. 

 Conduct process improvement opportunity on all assigned teams in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients. 

 Intensively oversee separated AP on the outliers and bottom quartile and commit to show progress regarding the failed area and take the correct action according to the company policies. 

 Ensure the NDA [Non-Disclosure Agreement] is completely running with no fail.

Location: Crystal Plaza

Grade: 7

Eligible Applicants:

• Passed 9 months in their last account/project.
• No Active Misconducts.
• Top Quartile in the last 3 months of their KPIs.
• Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

• Ownership
• Functional Skill
• Continuous Learning
• Customer Centricity
• Ideas presentation and Taking initiative
• Presentation skills
• Results-oriented 

Language: English level B2

KEY RESPONSIBILITIES

• Carrying on the surveys needed to capture end-users feedback or any other different transactions required.
• Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
• Keep records of customer interactions, process customer accounts, and file documents.
• Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
• Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
• Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences.
• Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration. 
• Following up on the project's action plan to ensure fulfillment is done accurately.

Grade: 7 

Location: MTZ

SUB-FUNCTION: AP 

RESPONSIBILITIES: 

•  Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. 
• Reconciling processed work by verifying entries and comparing system reports to balances 
•  Maintaining historical records 
• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance 
• Preparing analyses of accounts and producing monthly reports 
• Continuing to improve the payment process 
• Ensuring that financial information complies with professional and regulatory standards. 
• Aligning general ledger accounting practices to support budgeting and forecasting. 
• Entering financial data such as accruals, deferrals, reclassifications, and interdepartmental entries into the ledger on a monthly basis, as well as preparing reports. 
• Review and record all the received invoices either on the ETA portal or internally on a daily basis and ensure the proper documentation. 
• Conduct fixed assets physical check 
• Assign tag numbers to fixed assets.