Our Job Offers

Job brief

We are looking for a call center representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Company Overview:

RCX is a leading customer experience management company based in Maadi Technology Park.

We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

Job Overview:

We are seeking a highly motivated and skilled Customer Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background.

As a Customer Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Educate customers on product features and best practices

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree.

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Availability to work flexible hours, including weekends and holidays if needed.

Package & Benefits:

- Online interview

- Work from home after 2 months

- Graduates Package 7000 EGP

- Undergraduates Package 6000 EGP

- 1500 EGP Quarterly Bonus for the top achievers

- Paid Training.

- Double Paid Overtime

- Double Paid Weekend Cancellation

- Transportation provided within the training

- Immediate Hiring

- Medical, Social and life insurance

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Customer Support Agent at RCX.

As a Banking Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and promoting our bank's products and services.

Responsibilities:

• Customer Service:
  • Answer customer inquiries via phone.
  • Provide information on products and services, such as checking and savings accounts, loans, credit cards, and investment options.
  • Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Identify opportunities to cross-sell and upsell products and services.
• Account Management:
  • Open and close accounts.
  • Assist customers with account maintenance, including address changes and balance inquiries.
  • Process loan applications and assist with loan servicing.
  • Resolve account discrepancies and errors.
• Compliance and Security:
  • Adhere to all bank policies and procedures, including regulatory compliance.
  • Maintain confidentiality of customer information.
  • Identify and report suspicious activity.

Qualifications:

• Strong customer service skills, including active listening and empathy.
• Excellent verbal and written communication skills.
• Basic knowledge of banking products and services.
• Proficiency in computer systems and software, including banking software.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience in a customer service or banking role.
• Knowledge of financial regulations and compliance.
• Certification in customer service or banking.

What We Offer:

• Competitive salary and benefits package, Up to 10,000 EGP.
• Profit share.
• Paid Training.
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.
• Comprehensive training and development programs.

• • 
    Job Summary:
    The Medical Laboratory Customer Service Representative is responsible for providing excellent customer service to patients, physicians, and other healthcare professionals. They will handle inquiries, schedule appointments, process orders, and ensure the laboratory's efficiency.
    Key Responsibilities:
    • Answer incoming calls and provide prompt and accurate information.
    • Schedule appointments for laboratory tests and procedures.
    • Process patient orders and ensure accurate billing.
    • Resolve customer complaints and issues promptly.
    • Maintain accurate patient records and documentation.
    • Coordinate with laboratory technicians and medical staff.
    • Promote laboratory services and products.
    Required Qualifications:
    • A medical educational background is preferable.
    • A bachelor's degree in sciences, agriculture, and pharmacology is preferable.
    • Excellent verbal and written communication skills.
    • Strong customer service orientation.
    • Ability to multitask and prioritize tasks effectively.
    • Proficiency in using computers and medical software.
    • Experience in a healthcare setting is preferred.
    Working Conditions:
    • It is primarily seated in a laboratory or office setting.
    • It may require working evening and weekend shifts.
    • Work from home is available.
  • Package: 
  • Monthly Salary: 5300 EGP
  • Medical Insurance.
  • Social Insurance.
  • Benefits and discounts in RAYA Shops.

Position: Entertainment Platform Customer Support Representative

Company Overview:

RCX is a leading customer experience management company based in The Egyptian Media Production City 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

- Troubleshoot and resolve technical issues related to the entertainment platform

- Guide customers through the platform and provide assistance with navigating features and tools

- Document and track customer interactions and resolutions in our CRM system

- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues

- Identify and escalate potential issues or trends to the appropriate teams

- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services

- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers

Qualifications:

- College degree preferred

- 6 months of customer service experience, preferably in a call center

- Excellent communication skills, both verbal and written, in English and Arabic

- Strong problem-solving and troubleshooting abilities

- Familiarity with entertainment platforms and a passion for the industry

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work shifts and weekends, as needed

- Proficiency in using CRM systems and other customer support tools

Why Work for Us?

- Competitive salary and benefits package starting 8000 EGP to 10500 EGP based on the English Level

- Opportunities for career growth and development

- Dynamic and inclusive work culture

- Chance to work with a diverse team of professionals

- Employee recognition and rewards program

If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Company Overview:

RayaCX is a leading customer experience management company based in Maadi, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

Job Overview:

We are seeking a highly motivated and skilled Customer Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Customer Support Agent you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone, email, and chat

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Collaborate with cross-functional teams to resolve complex technical issues

- Educate customers on product features and best practices

- Stay up-to-date with product knowledge and industry trends

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Strong technical skills and knowledge of computer systems and software

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Fair in English (both written and verbal)

- Availability to work flexible hours, including weekends and holidays if needed.

Benefits:

- 7000 EGP Gross Package and up to 10,000 EGP.

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.

Bank Call Center Job Summary

Job Summary: As a Bank Call Center Representative, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services.

You will handle a wide range of customer interactions via phone, email, and chat, ensuring a positive customer experience and upholding the bank's reputation for excellence.

Bank Call Center Duties and Responsibilities

• Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels.
• Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties.
• Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate.
• Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes.
• Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines.
• Quality Assurance: Meet or exceed established performance metrics, including call quality, response time, and customer satisfaction.
• Continuous Learning: Stay informed about the bank's products, services, and industry trends to provide up-to-date information to customers.
• Team Collaboration: Collaborate with team members and other bank departments to resolve complex customer issues and improve overall customer service.
• Feedback: Provide feedback and insights to management regarding common customer issues and potential process improvements.

Bank Call Center Requirements and Qualifications

• Bachelor's Degree.
• Prior customer service or call center experience is required.
• Strong communication skills, both written and verbal, with a clear and friendly telephone manner.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to think critically to resolve customer issues.
• Strong interpersonal skills and a customer-centric attitude.
• Knowledge of banking products and services is advantageous but not mandatory; training will be provided.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

Package

• Fifth Settlement Client Premises
• No transportation.
• 8K Gross Package
• 8 Working Hours + 1 Hour Break
• 2 Days Off Per Week
• Social and Medical Insurance
• Immediate Hiring

Position: Data Entry Operator

Company Overview:

RayaCX is a leading customer experience management company based in Nasr City, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall satisfaction. Our team is dedicated to delivering exceptional services to our clients and creating a positive working environment for our employees.

Job Overview:

We are seeking a highly organized and detail-oriented Data Entry Operator to join our team in Nasr City. The ideal candidate will have exceptional typing skills, strong attention to detail, and the ability to work efficiently in a fast-paced environment. As a Data Entry Operator, you will be responsible for accurately inputting data into our systems and maintaining the integrity of our databases.

Key Responsibilities:

- Input data into various databases and maintain accurate records

- Verify data by comparing it to source documents

- Update and correct data as needed

- Sort and organize paperwork to be entered into databases

- Generate reports and perform data analysis as needed

- Ensure confidentiality and security of all data entered

- Communicate any discrepancies or issues with data to the appropriate team members

- Adhere to company policies and procedures

- Meet productivity and accuracy standards set by the company

Qualifications:

- Proven experience as a data entry operator or similar role

- Excellent typing skills and attention to detail

- Proficient in Microsoft Office and data entry software

- Ability to work independently and in a team environment

- Strong communication and organizational skills

- Ability to handle confidential information with discretion

- Familiarity with basic data entry procedures and techniques

Contract Details:

This is a full-time position located in Nasr City, Egypt. The working hours are Monday-Friday, 9am-5pm. We offer a competitive salary and benefits package, including health insurance and paid time off.

Join Our Team:

If you are a dedicated and detail-oriented individual with a passion for data entry, we would love to hear from you. Come join our team at RayaCX and be a part of a dynamic and growing company dedicated to providing exceptional customer experience solutions. Apply now to start your career with us!

Job Description

Manage amounts of inbound, outbound and chat transactions in a timely manner

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

B2 Portuguese and B1 English.

No experience is needed.

Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Ability to multi-task, organize, and prioritize work.

Foreigners are welcome to apply.

Package 

Salary 29K Gross Package

Rotational shifts either from 9 AM to 5 PM or from 5 PM to 1 AM

No Transportation

Abou Rawash location "6 Of October City"