Our Job Offers

Job Description and Objectives of this role

• Handle a large volume of inbound and outbound calls promptly.
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Handling inquiries, Reservations, Complaints Management, and Follow-up calls.
• Keep records and information.
• Prepare and locate records and information for customers and colleagues.

Required skills and qualifications

• Bachelor's degree or equivalent.
• Experience working in a call center or customer support role.
• Excellent active listening and verbal communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.

Responsibilities

• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain a record of everyday problems and remedial actions taken, using a call-center database.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.

Work Conditions and Benefits:

• Job Type: Full-time.
• Salaries up to 20,000 EGP based on your English level and experience that you have.
• Social, Medical, and Life insurance.
• Rotational Shifts.
• Rotational Days off.
• Transportation provided. "Meeting Points".

#Requirements:

-Bachelor's degree.
-Strong communication skills.
-Excellent typing skills.
-Exceptional interpersonal and rapport-building skills.
-A patient and empathetic attitude.
-Strong time management and organizational skills.
-Adaptability and flexibility.

#Duties:

-Answer questions about account types over the phone and through chatting.
-Check on the status of customer accounts and track the requested orders.

-Take customer calls and answer their queries and concerns accurately, and satisfactorily.

Salary Scale:

Arabic Language: Up to 10K

English Language: Up to 18K

French Language: Up to 25K

Banking Call Center 
-Onsite (Inside the Bank)
Job Location:( inside the bank) Assuit

Requirements:
-English Level (B1 ) 
- Presentable and communicative 
Duties and Responsibilities:
-Answering all the existing client's inquiries that related to
-Answer enquires about accounts
-Explain the products of the bank
-solving problems of accounts

Skills:

-Problem Solving
-Decision Making
-Communication skills
-Listing and handling skills

Details:

-Rotational shift ( 8 working hours including 1 hour break)
Staff opportunity 
-2 days off Rotational
-Location : :( inside the bank )
-Salary :8500K Gross
-Free medical insurance
-Social insurance

Fluent English speaker.
Transportation provided.

Salary up to 20K

#Requirements:

-Bachelor degree.
-Strong communication skills.

-Automotive knowledge and background.
-Excellent typing skills.
-Exceptional interpersonal and rapport building skills.
-A patient and empathetic attitude.
-Strong time management and organizational skills.
-Adaptability and flexibility.

#Duties:

-Answer questions about account types over the phone and through chatting.
-Check on the status of customer accounts and track the requested orders.
-Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

- Domaine d'aviation

- Niveau de francais C1

- Salaire 25,000 brut

- Entrainement paye

- transportation inclue

Description du poste et objectifs de ce rôle

-Gérer un grand volume d'appels entrants et sortants rapidement. 

-Suivre des scripts de communication et utiliser la connaissance des produits et services de l'entreprise pour s'écarter du script lorsque nécessaire.

-Identifier les besoins des clients, rechercher des problèmes, résoudre des plaintes et fournir des solutions.

-Maintenir la responsabilité des appels tout au long du cycle de la demande de l'appelant, y compris le suivi avec l'équipe d'escalade. 

-Recommander des améliorations pour les systèmes et les processus afin d'augmenter l'efficacité organisationnelle. 

-Gestion des demandes de renseignements, des réservations, de la gestion des plaintes et des appels de suivi. 

-Tenir des dossiers et des informations.

-Préparer et localiser des dossiers et des informations pour les clients et les collègues.

 Compétences et qualifications requises

-Diplôme de baccalauréat ou équivalent. 

-Expérience de travail dans un centre d'appels ou un rôle de support client.

-Excellentes compétences en écoute active et en communication verbale. 

-Maîtrise de la résolution de problèmes. Capacité à effectuer plusieurs tâches simultanément et à gérer efficacement son temps.

 Responsabilités

-Mémoriser les scripts des produits et services et s'y référer pendant les appels. 

-Établir des relations positives en allant au-delà du service client, en veillant à ce que toutes les questions, annulations et confirmations soient traitées de manière appropriée. 

-Identifier les opportunités de stimuler les ventes et les revenus de la gamme de produits existante de l'entreprise, et saisir les occasions de vente croisée lorsque cela est approprié. 

-Atteindre quotidiennement des objectifs qualitatifs et quantitatifs pour vous-même et votre équipe, et atteindre tous les objectifs de service, de productivité et de qualité.

-Créer et maintenir un enregistrement des problèmes quotidiens et des mesures correctives prises, en utilisant une base de données du centre d'appels. 

-Exploiter les données et les insights recueillis par le centre d'appels pour recommander et influencer des améliorations de processus. 

Conditions de travail et avantages :

-Type de contrat : temps plein.

 -Salaires jusqu'à Salaire 25,000 brut brut en fonction de votre expérience.

 -Assurance sociale, médicale et vie. 

-Horaires rotatifs. 

-Jours de congé rotatifs. 

-Transport fourni. "Points de rencontre".

- Domaine d'aviation

- Niveau de francais C1

- Salaire 20,000 brut

- Entrainement paye

- transportation inclue

Description du poste et objectifs de ce rôle

-Gérer un grand volume d'appels entrants et sortants rapidement. 

-Suivre des scripts de communication et utiliser la connaissance des produits et services de l'entreprise pour s'écarter du script lorsque nécessaire.

-Identifier les besoins des clients, rechercher des problèmes, résoudre des plaintes et fournir des solutions.

-Maintenir la responsabilité des appels tout au long du cycle de la demande de l'appelant, y compris le suivi avec l'équipe d'escalade. 

-Recommander des améliorations pour les systèmes et les processus afin d'augmenter l'efficacité organisationnelle. 

-Gestion des demandes de renseignements, des réservations, de la gestion des plaintes et des appels de suivi. 

-Tenir des dossiers et des informations.

-Préparer et localiser des dossiers et des informations pour les clients et les collègues.

 Compétences et qualifications requises

-Diplôme de baccalauréat ou équivalent. 

-Expérience de travail dans un centre d'appels ou un rôle de support client.

-Excellentes compétences en écoute active et en communication verbale. 

-Maîtrise de la résolution de problèmes. Capacité à effectuer plusieurs tâches simultanément et à gérer efficacement son temps.

 Responsabilités

-Mémoriser les scripts des produits et services et s'y référer pendant les appels. 

-Établir des relations positives en allant au-delà du service client, en veillant à ce que toutes les questions, annulations et confirmations soient traitées de manière appropriée. 

-Identifier les opportunités de stimuler les ventes et les revenus de la gamme de produits existante de l'entreprise, et saisir les occasions de vente croisée lorsque cela est approprié. 

-Atteindre quotidiennement des objectifs qualitatifs et quantitatifs pour vous-même et votre équipe, et atteindre tous les objectifs de service, de productivité et de qualité.

-Créer et maintenir un enregistrement des problèmes quotidiens et des mesures correctives prises, en utilisant une base de données du centre d'appels. 

-Exploiter les données et les insights recueillis par le centre d'appels pour recommander et influencer des améliorations de processus. 

Conditions de travail et avantages :

-Type de contrat : temps plein.

 -Salaires jusqu'à 16 000 EGP brut en fonction de votre expérience.

 -Assurance sociale, médicale et vie. 

-Horaires rotatifs. 

-Jours de congé rotatifs. 

-Transport fourni. "Points de rencontre".

Job Description

• Handling customers over the phone
• Problem solving.
• Build a good Rapport with Clients over the phone.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle customer and service inquiries.
• Manage customers' accounts.
• Follow up on customer interaction.

Job Requirements

• Excellent communication skills.
• FLUENCY in Italian is a MUST.

Job Description

Handling inquiries, Reservations, Complaints’ Management and Follow up calls across across UAE, KSA, India, South Korea, Kazakhstan, Hong Kong, Maldives, Italy, Australia.

Keep records and information.

Prepare and locate records and information for customers and colleagues.

Job Requirements

Demonstrable experience in negotiating prices and terms and conditions.

Excellent communication and interpersonal skills.

Outstanding organizational skills.

Proper experience in travel industry,

Work Conditions:

Job Type: Full-time.

Salary: 17,500 EGP.

Rotational Shifts: 6:00AM to 10:00PM / 7 Days.

Transportation provided.

Position: Property Advisor

Company Overview:

RayaCX is a leading property management company that specializes in providing exceptional services to both residential and commercial clients.

Our team of experienced professionals is dedicated to delivering top-notch solutions that meet the unique needs of our clients. We are committed to building long-term relationships with our clients by providing them with the highest level of customer service and satisfaction.

Job Overview:

As a Property advisor at RayaCX, you will be responsible for providing expert advice and guidance to clients on all aspects of property management. You will work closely with our clients to understand their needs and goals, and provide them with customized solutions that meet their specific requirements. You will also be responsible for building and maintaining relationships with clients, property owners, and other stakeholders to ensure the smooth operation of our properties.

Key Responsibilities:

- Provide expert advice and guidance to clients on all aspects of property management, including property valuation, marketing, leasing, and maintenance. - Conduct market research and analysis to identify potential investment opportunities for clients. - Develop and maintain relationships with clients, property owners, and other stakeholders to ensure the smooth operation of properties. - Prepare and present property reports and updates to clients, including financial statements, occupancy rates, and market trends. - Collaborate with our team of property managers to ensure that properties are well-maintained and in compliance with all regulations and standards. - Stay up-to-date with industry trends and changes in the real estate market to provide clients with the most current and relevant information. - Negotiate and finalize lease agreements and contracts on behalf of clients. - Act as a liaison between clients and property owners to resolve any issues or concerns that may arise.

Qualifications:

- Bachelor's degree in Real Estate, Business Administration, or a related field. - Minimum of 3 years of experience in property management or real estate. - Strong knowledge of property management principles, practices, and regulations. - Excellent communication, negotiation, and interpersonal skills. - Proven ability to build and maintain relationships with clients and stakeholders. - Highly organized and detail-oriented. - Proficient in MS Office and property management software. - Must have a valid real estate license.

We Offer:

- Competitive salary and benefits package. - Opportunities for career growth and development. - Dynamic and supportive work environment. - Training and resources to help you succeed in your role. - A chance to be a part of a leading property management company.

If you are passionate about real estate and have a strong desire to provide exceptional service to clients, then we want to hear from you! Apply now to join our team at RayaCX as a Property Advisor.

Salay 8K

Responsibilities:

• To manage The customer service's inbox on a daily basis, prioritizing urgent emails, call and chats. Receiving and logging calls, emails and correspondence in a methodical and thorough manner using the customer service dedicated mailbox.
• Manage the customer service telephone line and assisting customers accordingly.
• To resolve all inquiries all inquiries, queries and complaints in line with company policy or referral to other appropriate staff within the Company when required and to promptly respond to these within set deadlines.
• Manage all Live Chat during business hours, for Gulf customers (where appropriate).
• To escalate when necessary any issues / problems to the appropriate member of staff / manager.

Experience and Skills Required:

• 6 Months previous luxury customer service experience.
• Computer savvy.
• Excellent verbal and written communication skills.
• Effective problem solving skills.
• A self- starter who is comfortable working independently and able to multitask.
• Able to accommodate occasional weekend work and long hours dependent on business needs.

Banking Call Center 

-Onsite (Inside the Bank)

Job Location:( inside the bank)

Requirements:

-English Level (B1 ) 

- Presentable and communicative 

Duties and Responsibilities:

-Answering all the existing client's inquiries that related to

-Answer enquires about accounts

-Explain the products of the bank

-solving problems of accounts

Skills:

-Problem Solving

-Decision Making

-Communication skills

-Listing and handling skills

Details:

-Rotational shift ( 8 working hours including 1 hour break)

Staff opportunity 

-2 days off Rotational

-Location : :( inside the bank )

Transportation provided 

-Gross Salary :8200 EGP 

-Free medical insurance

-Social insurance