Location: Palm Strip
Grade: 7
Eligible Applicants:
- Passed 6 months in their last account/project.
- No Active Misconducts.
- Top Quartile in the last 3 months of their KPIs.
- Archived Quality Figures of their Accounts in the last 3 months.
INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and taking initiative - Customer Centricity - Continuous Learning - Results Oriented - Presentation skills
Language: English level B2
KEY RESPONSIBILITIES
- Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions)
with the agreed benchmarks and due dates.
- Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
- Work on the continuous improvement of the training materials, documents, and handouts.
- Abides to COPC approaches and requirements.
- Provides pre-operational feedback to HR and OP on new agents and their fitness for performing the duties
required.
- Evaluate agent’s responsiveness to training and responsible for their training.
- Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on
time – Calibration – Verifications and Quality of training) .
- Do all verification practices required and related to knowledge verification (Login – Calibration – Test).
- Ensuring that the attendance sheets for both soft skills and product knowledge and are updated on time as
per the due dates delivered by the training supervisors.
- Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.
