GRADE: 9
BAND:
Senior Professionals & Professionals
DEPARTMENT:
Information Technology
REPORTING TO: Manager
KEY RESPONSIBILITIES:
Implement the functional and nonfunctional requirements for the automation, integration and digital
transformation business requirements.
Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms,
analytics and robotics, self-services and IVR technologies.
Assure the quality of deliverables before submission to the production environment by executing the provided
UAT plans.
Assists with troubleshooting and offer support to internal representatives.
Participate in building required Technical Documentation, Users Manuals, and Training Materials for any
new/existing implementations.
Deliver on time all the assigned development and integration tasks as per the business plans.
Deliver a high quality code snippets with minimal defects based on the agreed naming conventions and
code quality standard.
Provide ongoing maintenance, support and enhancements in existing systems and platforms.
INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning -
Customer Centricity.
TECHNICAL SKILLS:
Communication Skills – Critical thinking Skills – Analytical Skills – Coding Skills
