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Manager (Account Management) - Onshore

1 open position

GRADE: 12 

BAND: Line Managers 

DEPARTMENT: Client Success Management 

LINE OF BUSINESS: Raya Customer Experience 

REPORTING TO: Head of Account Management


KEY RESPONSIBILITIES 

  • Maintain good relationships with clients so that the business can maximize the value of those relationships through penetrating B2B organization network. 
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of service is being produced, and all client needs met. 
  • Meet with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns. 
  • Grow the business by identifying new sales and business development opportunities, by seeking opportunities to cross-sell or upsell to existing clients. 
  • Monitor and assess the activities of our competitors to proactively satisfy and retain our clients, including researching the market industry trends 
  • Set revenue targets and develop and execute a plan to meet them. 
  • Responsible for accounts receivable collections in coordination with Finance Department. 
  • Responsible for Invoice disputes as it relates to withholding taxes / Discounts / Non-contractual agreements. 
  • Responsible for Contracts renewals / Annexes in terms of new service scopes, annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department. 
  • Responsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department.


INTERPERSONAL SKILLS 

  • Forward Thinking
  • Business Acumen 
  • Internal & External Networking
  • Team Empowerment & Development 
  • Customer Centricity


  TECHNICAL SKILLS 

  • Market Research and Analysis 
  • Performance Reporting 
  • Financial Budgeting Processes 
  • Commercial Awareness 
  • Client Satisfaction Management


LANGUAGE SKILLS

  • Arabic:  Proficient
  • English:  Proficient


PROFESSIONAL EXPERIENCE 

  • 7-10 


MANAGEMENT EXPERIENCE 

  • 3-5 


EDUCATIONAL BACKGROUND

  • Bachelor’s Degree 
  • Post Degree in an added plus
--Raya CX WL--
RCX / Client Success Management
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.