GRADE: 13
BAND: Line Managers
DEPARTMENT: Information Technology
SUB-FUNCTION: Digital Transformation - Metaverse
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Sr Manager Digital Transformation
KEY RESPONSIBILITIES
1. Develop digital transformation strategies: Assess the organization's current digital capabilities and identify areas for
improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation
aligned with business goals.
2. Identify digital opportunities: Collaborate with stakeholders to identify digital opportunities that can enhance business
processes, optimize operations, and improve customer experiences. Stay updated on industry trends, emerging
technologies, and best practices related to digital transformation.
3. Project management: Lead and manage digital transformation projects from inception to completion. Develop project
plans, define objectives, allocate resources, manage timelines, and ensure successful project execution.
4. Stakeholder engagement: Collaborate with cross-functional teams, business units, and external partners to gain buyin, alignment, and support for digital transformation initiatives. Engage stakeholders at various levels and
communicate the vision, objectives, and benefits of digital transformation. \
5. Change management: Develop change management strategies and plans to drive organizational readiness and
adoption of digital transformation initiatives. Facilitate training and communication efforts to ensure smooth
transitions and minimize resistance.
6. Digital capability building: Assess the organization's digital skills and competencies. Identify skill gaps and develop
training programs to build digital capabilities across the organization. Foster a culture of innovation, collaboration, and
continuous learning.
7. Performance measurement and analysis: Establish metrics and key performance indicators (KPIs) to measure the
effectiveness and impact of digital transformation initiatives. Monitor and analyze data to evaluate performance,
identify areas for improvement, and make data-driven decisions.
8. Risk management: Identify potential risks and challenges associated with digital transformation initiatives. Develop
risk mitigation strategies and ensure compliance with data privacy, security, and regulatory requirements.
9. Vendor and technology management: Evaluate and select digital tools, technologies, and vendors to support digital
transformation initiatives. Manage relationships with technology partners, vendors, and service providers.
10. Stay informed about digital trends: Stay up to date with the latest digital trends, technologies, and industry
developments. Continuously explore innovative ideas and opportunities for digital transformation within the
organization.
INTERPERSONAL SKILLS:
-
Forward Thinking
- Business Acumen
- Internal & External Networking
- Team Empowerment & Development
- Customer Centricity
EDUCATIONAL
BACKGROUND:
-
Bachelor's or Master's degree in Business Administration, Digital Transformation, Information
Technology, or a related field.
- Master's degree is a plus.
