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Toob Trainer Executive

Grade: 7

Eligible Applicants:

  • Passed 9 months in their last account/project.
  • No Active Misconducts.
  • Top Quartile in the last 3 months of their KPIs.
  • Achieved quality Figures for their Accounts in the last 3 months.

INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and taking initiative - Customer Centricity - Continuous Learning - Results Orientated - Presentation skills

KEY RESPONSIBILITIES

  • Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
  • Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda. 
  • Work on the continuous improvement of the training materials, documents, and handouts. 
  • Abides to COPC approaches and requirements.
  • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing the duties required. 
  • Evaluate agent’s responsiveness to training and responsible for their training.
  • Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
  • Do all verification practices required and related to knowledge verification (Login – Calibration – Test).
  • Ensuring that the attendance sheets for both soft skills and product knowledge and are updated on time as per the due dates delivered by the training supervisors.
  • Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.
--Raya CX WL--
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