• Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions)
with the agreed benchmarks and due dates.
• Oversee the performance of the assigned trainer’s team ensuring adherence to the training plan/agenda.
• Work on the continuous improvement of the training materials, documents, and handouts.
• Abides COPC approaches and requirements.
• Provide pre-operational feedback to HR and OP on new agents and their fitness for performing the duties
required.
• Evaluate agent’s responsiveness to training and responsible for their training
• Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on
time – Calibration – Verifications and Quality of training)
• Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
• Ensuring that the attendance sheets for both soft skills and product knowledge are updated on time as
per the due dates delivered by the training supervisors
• Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.
