Hurghada Quality Executive
1
open position
Location: Hurghada
Grade: 7
Eligible Applicants:
- Passed 9 months in their last account/project.
- No Active Misconducts.
- Top Quartile in the last 3 months of their KPIs.
- Archived Quality Figures of their Accounts in the last 3 months.
INTERPERSONAL SKILLS:
- Ownership
- Functional Skill
- Continuous Learning
- Customer Centricity
- Ideas presentation and Taking initiative
- Presentation skills
- Results-oriented
Language: English level B2
KEY RESPONSIBILITIES
- Carrying out the surveys needed to capture end-user feedback or any other different transactions is required.
- Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
- Keep records of customer interactions, process customer accounts, and file documents.
- Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of
service.
- Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a
wide variation or not meeting the benchmark.
- Flag issues and concerns that require escalation and share the validation regarding any solutions that might
enhance the end user experiences.
- Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration.
- Following up on the project's action plan to ensure fulfillment is done accurately.
