Hosting Lead
Across Sites
GRADE 11
DEPARTMENT Hosting Management
REPORTING TO Hosting Senior Manager
KEY RESPONSIBILITIES
Account Management & Client Service
• Act as the primary point of contact for assigned hosting clients, managing day-to-day service delivery, client needs, requests, escalations, and complaints while ensuring high levels of satisfaction and service quality.
• Accountable for managing the delivery of contracted outsourced hosting services, ensuring compliance with SLAs, agreements, and contractual commitments.
• Coordinate and liaise with internal stakeholders and support functions (operations, finance, legal, IT, HR, recruitment, payroll, facilities, etc.) to ensure smooth service delivery, issue resolution, and effective communication.
• Prepare and lead regular business review meetings, calibrations, and feedback sessions while maintaining a strong understanding of client business priorities, objectives, and pain points.
• Resolve operational and service-related issues impacting account performance and recommend improvements to enhance service delivery and client experience.
Revenue Growth & Farming
• Identify upselling, cross-selling, and account expansion opportunities, develop account growth plans, and proactively address risks related to revenue, account continuity, and client satisfaction.
• Build and maintain strong relationships with key client decision-makers through continuous engagement and proactive account management.
Lead Management & New Business Development
• Handle incoming leads, conduct proactive lead generation, and coordinate proposals, pricing, agreements, and contracts with internal stakeholders to support business growth.
• Work closely with marketing and sales teams to align on campaigns, events, outreach activities, and commercial initiatives.
Reporting, Governance & Continuous Improvement
• Track and report on account performance, service metrics, pipeline, revenue, forecasts, and trends, ensuring commercial terms, renewals, and contractual obligations are implemented and adhered to.
• Contribute to continuous improvement of service delivery, commercial processes, tools, and client-facing materials through recommendations and enhancement initiatives.
KNOWLEDGE, SKILLS & PROFESSIONAL EXPERIENCE
INTERPERSONAL SKILLS
Result Orientation - Operational Awareness - Building Networks - Coaching & Mentoring - Customer Centricity
TECHNICAL SKILLS
• CRM & Pipeline Management
• Commercial Proposal & Contract Management
• Account Performance Reporting & Forecasting
LANGUAGE SKILLS: Proficient in English
PROFESSIONAL EXPERIENCE
3–5+ years of experience in account management, commercial, or customer success roles (preferably in BPO, outsourcing, telecom, or hosting).
EDUCATIONAL BACKGROUND
Bachelor’s degree in Business, Commerce, Marketing, or related field.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
