VFS Floor Support

Palm Strip

1.       Support new comers on floor with the co-trainer and trainer

2.       Handle supervisor calls either on spot or within 24 hours maximum and update the data on escalation tacker to measure the on-time & accuracy

3.       Own the communication between CC & VAC when it comes to escalate day to day agent cases

4.       Work on daily inquiries tracker to give us insights and analysis about most repeated questions and accordingly gather it and run a refresher after aligning with the training team

5.       Brief all agents on spot once new update is being sent from the client till having a session with the trainer

6.       Formulate the newly received updates from the client and send an email on spot to all agent but TLs who will own updating the k-base

7.       It’s preferred to be calibrated to allow her/him to monitor sample of transactions for quality outliers then coach them

8.       Monthly login target to ensure that his/her knowledge is up to date

9.       Solve the monthly quiz

10.   Login to support the queue based on business needs.

 

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.