Location: Abbasia site
Grade: 9
Required Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity
Job Responsibilities:
- Ensure the effective delivery of training courses, programs and sessions
- Responsible for controlling all training performance targets and for improving failed metrics if any.
- Responsible for the technical development for all training executives and senior executives.
- Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
- Designing required training courses programs or sessions according to staff knowledge and skills
- Liaises with external course providers to be updated with last training techniques and programs.
- Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, exercise, role play and computer based training.
- Ensure that all training manuals, materials, references, library are always updated.
- Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
- Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
- Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement
- Delivers training/coaching & OJ training for new/existing call center staff.
- Oversee all the activities of own team to ensure high performance levels and efficient implementation.
- Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
- Responsible for setting the team objectives in correlation with the department objectives, provide coaching
and action plans required to achieve objectives.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
