Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.
Job Overview:
We are seeking a highly motivated and skilled Technical Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues reported by customers
- Document all customer interactions and resolutions in our CRM system
- Collaborate with cross-functional teams to resolve complex technical issues
- Educate customers on product features and best practices
- Stay up-to-date with product knowledge and industry trends
- Identify and escalate priority issues to the appropriate teams
- Provide feedback and suggestions for product improvements based on customer interactions
- Meet or exceed established performance metrics for customer satisfaction and issue resolution.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in technical support or a similar role
- Strong technical skills and knowledge of computer systems and software
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Customer-oriented with a strong focus on delivering high-quality service
- Experience with customer service software and CRM systems
- Fluent in English (both written and verbal)
- Availability to work flexible hours, including weekends and holidays if needed.
Benefits:
- 5300 EGP Gross Package
- Opportunities for career growth and development
- Dynamic and collaborative work environment
- Training and support to enhance technical and customer service skills
- Access to the latest technology and tools.
If you are passionate about technology and customer service and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
