GRADE: 11
BAND: Supervisors & Team Leaders
DEPARTMENT: Information Technology
SUB-FUNCTION: Digital Services
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Digital Solutions Manager
KEY RESPONSIBILITIES:
1. Lead the planning, execution, and delivery of complex technical projects from initiation to closure.
2. Define project scope, objectives, deliverables and requirements in collaboration with stakeholders.
3. Gather, analyze, and document business requirements using techniques such as interviews, workshops, and surveys.
4. Develop and maintain detailed documentation, including business requirements documents (BRD), use cases, user stories, and process flows.
5. Develop detailed project plans, schedules, and budgets to track progress and ensure project milestones are met.
6. Coordinate resources, including personnel, equipment, and materials, to support project requirements.
7. Identify and mitigate project risks, proactively addressing issues to minimize impact on project timelines and deliverables.
8. Facilitate communication and collaboration among cross-functional teams, ensuring alignment on project goals and priorities.
9. Provide technical guidance and support to team members, leveraging expertise to resolve technical challenges and drive innovation.
10. Monitor project progress, track key performance indicators, and report on project status to stakeholders and management.
11. Manage project budget and expenses, tracking expenditures and ensuring adherence to financial constraints.
12. Provide training and support to end-users to ensure successful adoption of new systems or processes.
13. Conduct user acceptance testing (UAT) to validate that solutions meet business needs and requirements.
14. Conduct post-project reviews to evaluate outcomes, identify lessons learned, and make recommendations for process improvements.
INTERPERSONAL SKILLS:
· Excellent leadership
· Strong written, verbal, and presentation skills.
· Outstanding oral and written communication skills.
· Analytical mindset.
· Strategic Thinking.
· Excellent Negotiation Skills.
TECHNICAL SKILLS:
· Proven experience in Technical Project Management, managing complex technical projects from initiation to closure.
· Strong understanding of project management methodologies, tools, and techniques.
· Solid technical background, with experience in software development, IT infrastructure, or related technical domains.
· PMP and CBAP certifications are preferred.
· Proficiency in project management software such as Microsoft Project
· Call Center industry background is plus.
LANGUAGE SKILLS:
Arabic: Proficient
English: Proficient
PROFESSIONAL EXPERIENCE:
3-5 prior experience in technical project management.
EDUCATIONAL BACKGROUND:
Bachelor's Degree in Computer Science, Information Systems, or related
fields
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.