GRADE: 10
BAND: Supervisors & Team Leaders
DEPARTMENT: Information Technology
SUB-FUNCTION: Software Development
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: IT Senior Supervisor (Business Intelligence)
KEY RESPONSIBILITIES:
• Analyze the functional and nonfunctional requirements for the automation, integration and digital transformation business requirements. Transform it to a SRS/HLD/LLD documents.
• Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms, analytics and robotics, self-services and IVR technologies.
• Implement any automation plan for organization internal systems.
• Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.
• Acts as technical team lead for the implementation team of new digital products and services.
• Works with internal stakeholders, technology providers and system implementation houses.
• Assists with troubleshooting and offer support to internal representatives.
• Build any required Technical documentation, Users manuals, Training Materials for any new/existing implementations.
• Business As usual.
• Deliver on time all the assigned analysis, development and integration tasks as per the business plans.
• Report team progress and activities to the digital services' manager.
• Working with digital services manage to architect, design and build project plans for all the new implementation.
• Working with digital services' manager on designing solutions for new business opportunities.
• Performing any required R&Ds and POCs in the areas where better services can be provided for existing client leveraging new deploying digital technologies.
INTERPERSONAL SKILLS:
- Result Orientation.
- Operational Awareness.
- Building Networks.
- Coaching & Mentoring.
- Customer Centricity.
TECHNICAL SKILLS:
- Communication skill.
- Negotiation Skill.
- Coding Skills.
PROFESSIONAL EXPERIENCE:
- 5 years of experience.
EDUCATIONAL BACKGROUND:
-
Bachelor degree (preferably in IT, Computer Science or Engineering).
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
