Solution Architect Lead
Grade: 11
Responsibilities:
Architectural Leadership & Strategy
Define and own the solution architecture standards, frameworks, and best practices for contact center and CX solutions. This is in addition to new IT wide solutions that need to follow architecture practices and methodologies.
Ensure architectural consistency, quality, and compliance across all proposed solutions.
Drive long-term architectural roadmap alignment with business strategy and market trends.
Act as the final technical authority for complex or strategic solution designs.
Presales Leadership & BIDs/RFPs
Lead the technical presales function for strategic opportunities, including large-scale BIDs, RFPs, and RFIs.
Oversee solution design, technical proposals, architecture diagrams, and compliance matrices.
Ensure all proposed solutions balance customer requirements, technical feasibility, delivery readiness, and commercial viability.
Support pricing strategies by aligning architectural scope, assumptions, and dependencies with commercial models.
Customer & Stakeholder Engagement
Serve as the senior technical point of contact for key customers, executive stakeholders, and partners.
Lead technical workshops, architecture deep dives, and solution validation sessions with customers.
Build long-term trusted advisor relationships by providing consultative, business-aligned technical guidance.
Team Leadership & Capability Development
Lead, mentor, and develop the Solutions Architecture team, including Solutions Architects and junior architects.
Define roles, responsibilities, and development plans for architecture resources.
Conduct technical reviews, design validations, and knowledge-sharing sessions.
Foster a culture of architectural excellence, collaboration, and continuous learning.
Governance, Quality & Risk Management
Ensure solutions are designed with scalability, security, reliability, performance, and cost-effectiveness in mind.
Identify technical risks, dependencies, and constraints early in the solutioning process and define mitigation strategies.
Ensure compliance with internal IT policies, security standards, and industry best practices.
Knowledge Management & Market Awareness
Oversee the creation and maintenance of presales technical collateral, reference architectures, whitepapers, and best-practice guides.
Stay current with industry trends, emerging technologies, and competitor offerings in the contact center and CX space.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
