GRADE: 7
BAND: Senior Professionals & Professionals
DEPARTMENT: Operational Supporting Functions
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Specialist
KEY RESPONSIBILITIES:
• Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
• Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
• Work on the continuous improvement for the training materials, documents and handouts.
• Abides to COPC approaches and requirements.
• Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
• Evaluate agent’s responsiveness to training and responsible for their training
• Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training)
• Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
• Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors
• Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.
INTERPERSONAL SKILLS:
Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity
TECHNICAL SKILLS:
Analytical – Computer – Negotiation
LANGUAGE SKILLS:
Arabic: Proficient
English: B1
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
