GRADE 10
BAND Supervisors & Team Leaders
DEPARTMENT Operations
Take the financial responsibility for assigned accounts, including forecasts, assist with billing queues and invoice and account receivable issues.
Set and meet performance targets; participate with the upper management in designing performance key metrics and KPIs [All Lines].
Plan to improve, develop and drive achieving the financial and non-financial objectives and frequently follow up the achievements with staff.
Pro-actively monitor service delivery to prevent revenue erosion realized from penalties or other items.
Optimize service offerings and implement initiatives to drive to consistent service delivery and portfolio growth throughout the assigned account meeting and exceeding objectives.
Follows the implementation approach for any new scope or change of scope required by the client
Maintaining an updated practices of COPC approaches and standards and follow up on the implementation to successfully meet the PST expectations.
Constantly update the service manual for assigned project and present this to the client for approval
Arrange for hiring calibration between the client and RCC HR then to ensure the profile agreed is maintained.
Set the operational objective for the assigned project (Account Advisors – Team Leaders & Account Managers)
Communicates with Call Center clients concerning the business / operational results
Applies operational, qualitative and business analysis of project operational processes
Updates constantly service manual for assigned project and presents this to the client for approval
Oversee all the activities of own team to ensure high performance levels and efficient implementation.
Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
Responsible for setting the team objectives in
correlation with the department objectives, provide coaching
and action plans required to achieve objectives.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
