GRADE 10
BAND Supervisors & Team Leaders
DEPARTMENT Hosting Management
LINE OF BUSINESS Raya Customer Experience
REPORTING TO Head of Hosting
REPORTING LINE TITLES DIRECT Head of Hosting
KEY RESPONSIBILITIES
• Accountable for managing the delivery of contracted outsourced services for HROs accounts including facility updates, information technology infrastructure, recruitment and payroll.
• Primary point of contact regarding overall and day to day service delivery, acting as referral point for client issues, escalations and complaints.
• Provide full support to HRO accounts in areas of agreements and contract, ensuring high level of service quality deliverables.
• Resolve Daily issues of a complex scope that impact the business and overall business objectives.
• Liaison with concerned teams/support teams to ensure smooth and immediate response and communication as needed.
• Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
• Builds and maintains strong client relationship keeping a running client engagement activities; meetings, calibrations and sharing client feedbacks
• Ensure appropriate metrics and trends are collected, analyzed and delivered to management to ensure continuous improvement of service delivery.
• Demonstrate and develop an understanding of customer and business needs in contract.
INTERPERSONAL SKILLS
- Result Orientation
- Operational Awareness
- Building Networks
- Coaching & Mentoring
- Customer Centricity
TECHNICAL SKILLS
- Communication skills
- Computer skills
- Financial Skills
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
