Grade: 8
Location: MTZ
Department: Operational Support
Reporting to: Supervisor
Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity
Technical Skills: Analytical – Computer
Language Needed: English B1
Job Responsibilities
- Manages operations staffing plans for potential and existing projects.
- Structures historical data to build a forecasting database.
- Forecasts arrival volume and patterns based on historical data and future updates
- Schedules the staff to meet the SLA with the maximum proper occupancy.
- Organizing Team Leaders' schedules to manage attendance and meet any faced escalations, In addition to Account Managers in occasions only.
- Coordinates with all concerned parties to collect any required data for understanding the call volume curve.
- Measures forecasting and scheduling accuracy.
- Creates reports and dashboards on historical data and forecasting results from applicable systems.
- Creates integrated data base tracking tools for staffing shrinkage pattern (Vacation, Sick, training, attrition etc.)
- Maintain holiday pattern forecasts to ensure effective coverage for holidays.
- Provide analysis and recommendations to improve staffing levels and efficiency.
- Analyze reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness.
- Generate daily, weekly, monthly and annual forecast and reforecast when necessary.
- Report hiring and attrition impact in short term and long term forecast.
- Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments.
- Provide proactive solutions that support the call center management and workforce management for continuous improvement.
- Schedule Training rooms utilization.
- Plan & manage offline activities.
- Perform other related tasks
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
