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GRADE |
9 |
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BAND |
Line Managers |
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DEPARTMENT |
Project Management |
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LINE OF BUSINESS |
Raya Customer Experience |
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REPORTING TO |
Sector Manager |
Location:
Crystal Plaza & MTZ
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INTERPERSONAL SKILLS *Refer to Appendix 1 to review the competencies |
- Delivering Results - Continuous Learning - Internal/external focus - Adaptability Presentation skills - Communication skills |
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PROFESSIONAL EXPERIENCE |
- 1-2 years of business experience in Same Filed - Contact Center industry is preferable |
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EDUCATIONAL BACKGROUND |
- Bachelor’s degree - PMP certification is an added plus.
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KEY RESPONSIBILITIES |
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1. responsible for the successful planning, execution, and completion of projects related to contact center operations, technology, and customer experience. 2. Develop project plan & identifies the required tasks to reach the desired output and objectives through identifying client’s requirements, setting authority matrix & preparing materials related to project’s technical details 3. Participate in Alignment meetings upon award to ensure commitment and the delivery of project objective in timely manner. 4. Responsible for internal and external communication with the client within the PM phase 5. Monitor & review project’s development activities and participate in the verification and validation process to ensure adherence to time plans 6. Analyze business cycles and requirements in accordance with the project scope of work and applies necessary actions to support all processes 7. Resolve conflicts and ensure team collaboration to meet project objective on time 8. Conduct regular meetings with clients to review and discuss end results to ensure alignment and satisfaction 9. Regularly apply analysis of project process and conduct improvement opportunity analysis in order to maximize profit and provide value added to clients 10. Responsible for project’s financial files during the implementation phase. 11. Responsible for service manual creation during the handover phase and successful handover xaudit
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As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
