Grade: 8
Location: MTZ
Department: Operations
Reporting to: PARAF Account Manager
Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity
Technical Skills: Communication Skills - Results Oriented - Quality Focus - Analytical Skills - Presentation Skill - Time Management - Motivational Thinking - Multitasking
Language Needed: English and French
Job Responsibilities
- Optimize service offering and implement initiatives to drive to a consistent service delivery and portfolio growth throughout the assigned account defining the needs and meeting/exceeding the objectives.
- Responding as well to their business demands; by owning their request; facilitating the solutions and workarounds for their different situations; delivering the resolution to the requester and acknowledge the full understanding for the outcome/resolution.
- Guide/Support the agents and respond to their inquiries regarding the knowledge spreading, updating and briefing after aligning with the client regarding al info. Updates and changes needed to be delivered.
- Handle as second line the difficult/unusual transactions and the end-user escalations aiming at closing the case and achieving the customer satisfaction.
- Set effective action plans to rectify the performance gaps by analyze the performance using the variation analysis tools or considering the client feedback on the performance results.
- Ensure being updated with all recent updates and new information/changes delivered by the client; if allowed by the client, Mentor must attend the quality calibrations and submit the monthly skill verification and he might cover the full training program in case of any shortage with the trainers.
- Receive the information and the updates sent from the client and get aware of the purpose and the objective of having any changes or new service added to the list; discuss further with the client his vision about cascading the information to the employee and manage with the RCC management regarding the information delivery.
- Engage in correspondence with the client at all levels including attending the conference calls, video conferences and responding to client’s email concerning covering the general requests and inquiries and investigating complaints.
- Implement the necessary action plans and follow up on the fulfillment and evaluate the capability of
- Responsible to communicate with the client and identify precisely the changes required; decide base on the situation to
deliver the information whether in refreshment session or quick briefing.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
