PARAF Mentor

MTZ

Grade: 8

Location: MTZ

Department: Operations

Reporting to:  PARAF Account Manager

Interpersonal Skills:  Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity

Technical Skills:  Communication Skills - Results Oriented - Quality Focus - Analytical Skills - Presentation Skill - Time Management - Motivational Thinking - Multitasking

Language Needed: English and French

Job Responsibilities

  • Optimize service offering and implement initiatives to drive to a consistent service delivery and portfolio growth throughout the assigned account defining the needs and meeting/exceeding the objectives.
  • Responding as well to their business demands; by owning their request; facilitating the solutions and workarounds for their different situations; delivering the resolution to the requester and acknowledge the full understanding for the outcome/resolution.
  • Guide/Support the agents and respond to their inquiries regarding the knowledge spreading, updating and briefing after aligning with the client regarding al info. Updates and changes needed to be delivered.
  • Handle as second line the difficult/unusual transactions and the end-user escalations aiming at closing the case and achieving the customer satisfaction. 
  • Set effective action plans to rectify the performance gaps by analyze the performance using the variation analysis tools or considering the client feedback on the performance results.
  • Ensure being updated with all recent updates and new information/changes delivered by the client; if allowed by the client, Mentor must attend the quality calibrations and submit the monthly skill verification and he might cover the full training program in case of any shortage with the trainers. 
  • Receive the information and the updates sent from the client and get aware of the purpose and the objective of having any changes or new service added to the list; discuss further with the client his vision about cascading the information to the employee and manage with the RCC management regarding the information delivery.
  • Engage in correspondence with the client at all levels including attending the conference calls, video conferences and responding to client’s email concerning covering the general requests and inquiries and investigating complaints.
  • Implement the necessary action plans and follow up on the fulfillment and evaluate the capability of
  • Responsible to communicate with the client and identify precisely the changes required; decide base on the situation to deliver the information whether in refreshment session or quick briefing.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.