GRADE: 12
BAND: Line Managers
DEPARTMENT: Supporting Functions
SUB-FUNCTION: Operational Training
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Decision Support & Operational Training Sr Manager
KEY RESPONSIBILITIES
• Responsible for the continuous development of operational training strategies, processes and methods in alignment with the organization strategic goals.
• Identifying current and future training needs and drive suitable initiatives that fulfill organizational needs.
• Conducts needs analysis studies and confers with managers and supervisors to determine training needs.
• Compiles data and analyzes past and current year training requirements to prepare and justify budgets requested.
• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
• Ensures full adherence to COPC training approaches and requirements, including meeting the training metrics target.
• Develops and monitors spending against departmental budget.
• Conducts follow-up studies of all training programs to evaluate and measure results
• Identify training gaps and work on closing all gaps.
• Monitor and evaluate training program’s effectiveness, success and periodically report and communicate with team members, trainers and management to ensure all needs are met.
• Oversee all the activities of own team to ensure high performance levels and efficient implementation.
• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
INTERPERSONAL SKILLS: Forward Thinking - Business Acumen - Internal & External Networking - Team Empowerment & Development - Customer Centricity.
TECHNICAL SKILLS: Communication skill - Negotiation Skill – Relations Management
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
