Nissan " NMEF"- Co quality

MTZ

Grade: 6

Eligible Applicants:

  • Passed 9 months in their last account/project.
  • No Active Misconducts.
  • Top Quartile in the last 3 months of their KPIs.
  • Archived Quality Figures of their Accounts in the last 3 months.

INTERPERSONAL SKILLS: 

  • Ownership
  • Functional Skill
  • Continuous Learning
  • Customer Centricity
  • Ideas presentation and Taking initiative
  • Presentation skills
  • Results-oriented 

Language: English level B1

KEY RESPONSIBILITIES

  • Carrying on the surveys needed to capture end-users' feedback or any other different transactions required.
  • Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et).
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
  • Increase the effectiveness of delivering the service; validate and justify whenever any indicator is showing a wide variation or not meeting the benchmark.
  • Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end-user experiences.
  • Validating C-sat and providing the reason for the D-sat / C-sat based on the calibration. 
  • Following up on the project's action plan to ensure fulfillment is done accurately.


As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.