GRADE: 12
BAND: Line Managers
DEPARTMENT: Client Success Management
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Head of Account Management
KEY RESPONSIBILITIES
- Maintain good relationships with clients so that the business can maximize the value of those relationships through penetrating B2B organization network.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of service is being produced, and all client needs met.
- Meet with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns.
- Grow the business by identifying new sales and business development opportunities, by seeking opportunities to cross-sell or upsell to existing clients.
- Monitor and assess the activities of our competitors to proactively satisfy and retain our clients, including researching the market industry trends
- Set revenue targets and develop and execute a plan to meet them.
- Responsible for accounts receivable collections in coordination with Finance Department.
- Responsible for Invoice disputes as it relates to withholding taxes / Discounts / Non-contractual agreements.
- Responsible for Contracts renewals / Annexes in terms of new service scopes, annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department.
- Responsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department.
INTERPERSONAL SKILLS
- Forward Thinking
- Business Acumen
- Internal & External Networking
- Team Empowerment & Development
- Customer Centricity
TECHNICAL SKILLS
- Market Research and Analysis
- Performance Reporting
- Financial Budgeting Processes
- Commercial Awareness
- Client Satisfaction Management
LANGUAGE SKILLS
- Arabic: Proficient
- English: Proficient
PROFESSIONAL EXPERIENCE
- 7-10
MANAGEMENT EXPERIENCE
- 3-5
EDUCATIONAL BACKGROUND
- Bachelor’s Degree
- Post Degree in an added plus
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
