BAND: Supervisors & Team Leaders
DEPARTMENT: Information Technology
SUB-FUNCTION: Digital Services
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Digital Solutions Manager
KEY RESPONSIBILITIES:
1. Define, own and execute a high-level vision and product roadmaps.
2. Create effective Customer Journey Maps
3. Identify and create product use cases
4. Translate the product roadmap features into well-defined product requirements and specifications.
5. Prepare, update and present the product benefits features presentation/s per customer per segment per industry in cooperation with both sales & operations stakeholders.
6. Brief and train solution designers team on our services
7. Prototype solutions and show how it will work and test the viability of that proposed solution.
8. Collaborate with business solution team to understand customer requirements and develop technical solutions that address customer needs and objectives.
9. Architect solutions and design technical proposals that align with customer requirements, ensuring feasibility, scalability, and alignment with industry best practices.
10. Serve as the primary technical point of contact for prospective customers, conducting technical presentations, demonstrations, and workshops to showcase product features and capabilities.
11. Provide technical guidance and support to business solutions team throughout the sales cycle
12. Respond to technical inquiries and RFP/RFI requests from prospective customers, leveraging technical knowledge and expertise to address customer concerns and objections. 13. Stay informed about industry trends, emerging technologies, and competitive landscape, providing insights and recommendations to sales and product teams.
14. Document and maintain technical collateral, including solution architectures, technical whitepapers, Service Catalog and digital blueprint to support sales and marketing efforts. 15. Conduct market research, and present data analysis to the product organization and other executives within the business team.
16. Track, analyze, and execute market trends. 17. Conduct technical assessments and evaluations of vendors identifying opportunities for product adoption and integration.
INTERPERSONAL SKILLS:
• Strong written, verbal, and presentation skills.
• Outstanding oral and written communication skills.
• Analytical mindset. • Strategic Thinking.
• Excellent Negotiation Skills
TECHNICAL SKILLS:
• Product Roadmap Development.
• Prototyping abilities.
• Product strategy creation skills.
• Deep understanding of technical concepts related to software development, cloud computing, networking, and/or cybersecurity.
• strong track record of supporting sales teams and driving successful technical sales engagements
• Call Center industry background is plus.
LANGUAGE SKILLS:
Arabic: Proficient
English: Proficient
PROFESSIONAL EXPERIENCE: 3-5 prior experience in product management.
EDUCATIONAL
BACKGROUND:
Bachelor's Degree in Computer Science, Information Systems, or related fields
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
