GRADE: 7
BAND: Senior Professionals & Professionals
DEPARTMENT: Supporting Functions
SUB-FUNCTION: WFM/RTM
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Specialist
KEY RESPONSIBILITIES
Executes plans and ensures effective implementation of schedules.
Administers Call Center Agents’ scheduling.
Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
Reconciles daily attendance with agents schedule and time in/time out reporting in coordination with the Team leader.
Create and deliver daily, weekly and monthly WFM reports.
Communicate changes to scheduling to ensure suitable daily resource coverage.
Maintain running report of attendance incidents.
Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
Ability to facilitate Daily Operations updates.
Manage non-productive time request process , ensuring activities are planned without impacting SLAs
Reports the operational violations to HR to implement CC Code of Conduct.
Perform any additional related tasks.
INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity.
TECHNICAL SKILLS:
Analytical – Computer
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
