Grade: 7
DEPARTMENT: Operations
Reporting to: Account Manager
Technical Skills: Computer – Business writing – Project processes
Responsibilities:
1. Act as primary escalation contact for clients
2. Manage and maintain positive relationships through service delays/quality issues
3. Expedite, confirm, and follow up to ensure services are completed correctly
4. Update ticket system and document all developments for positive resolutions
5. Maintain record of daily data communication transactions, problems and remedial action taken of all active investigations and prioritize workload
6. Conduct escalation process orientation to the newcomers for each batch.
7. Attending weekly calls with the client to provide the needed progress and advise back with any needed/recommended actions.
8. Sharing process updates as communicated from client with the staff.
9. Reviewing/validating the escalated cases-accuracy before raising it to the client.
10. Follow up on the escalated cases externally and take the needed actions including performing the managerial calls.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
