HRO Specialist

Grade: 9

Work Location: Motamayez

Interpersonal Skills: 

• Result Orientation, Operational Awareness, Building Network, Customer Centricity, Coaching & Monitoring, Strategic Thinking, Management Skills and Leadership skills.

Key Responsibilities:

• Optimize service offering and implement initiatives to drive to a consistent service delivery and portfolio growth throughout the assigned account defining the needs and meeting/exceeding the objectives.
• Conducts process improvement opportunity on all assigned projects in order to maximize RCC efficiencies and quality in service delivery and provide value added to clients; assign plans/action to increase the GP of the account assigned. 
• Generate the monthly invoice for the accounts assigned and follow up with the client on the invoice collection; handle invoice issues internal and external. ( CSM responsibility) 
• Align with HR team after opening the hire request on the system; align with the client on the business needs and the required criteria; Handle the panel technical Interviews. 
• Buffer the headcount requirements based on historical analysis regarding the client each acceptance rate and ensure fulfilling the agreed headcount.
• Carry out the panel interviews inviting the client’s focal point and involve in the selection role. 
• Conduct the orientation for the new joiners before the training and ensure that both RCC and the client policies are spread out over and sufficient knowledge is delivered regarding training and transportation schedule, location and overviewing the hierarchy. 
• Supervise the contract and NDA signing with the personnel team and alarm the personnel if any employee or document is missing; and build a separate documentation DB for the operations which is required for the audit. 
• Contribute in handling with the personnel team, delivering the payroll cards/debit cards to the employees. 
•  Initiate the request to create the headcount for the new joiners in order to activate the people on the job. 
• Manage people and handle as escalation point the team complaints and conduct one-to-one meetings with all relevant subordinates if required. 
• Communicates with the client concerning the business reviews, operational results ( headcount required for the coming period) or adding new scope and participate in client’s meetings and align to the general strategies and actions aiming to improving the level of satisfaction of the client and meeting the set CSS benchmark. 
• Ensure that all required for business trackers and documentations are precisely, properly and frequently updated and communicated on time to the correct designated destinations. 
• Monthly apply the salary head count confirmation and communicate issues regarding the missing HC. 
• Submit the monthly objectives for the employees on the system. 
• Responsible for conducting the employee survey annually/semi-annually & presenting the PPT. required for the clients as a partnership to start taking the needed action. 
• Responsible for preparing the BP for the assigned projects regarding, HC or IT services