HR - Senior Employee Experience Admin

HQ - 6th of October


Title: Senior Administrator

Grade: 8


Department / Sub Department:


Human Resources / Employee Engagements


Reporting To: EE Specialist / EE Supervisor


Direct Reports: EE Administrator


Job Purpose:


Promoting a positive culture through providing first level contact for employees and convey resolutions to assigned areas, properly escalating unresolved queries to the next level of support, tracking, routing and redirecting problems to correct resources ensuring a fair and consistent approach to RCC policies and procedures, moreover will be responsible for the implementation of all events, internal communication & Recognition programs that meets the quality standards and its objectives


Key Responsibilities:


1. Responsible for administrating all staff feedback programs (ESS, Skip level, Stay interviews) as per the standard approaches as well as Reviewing EE Admin quality of Data.

2. Ensure proper recording, documentation and closure for all employees’ problems and work on future improvement and preventive action plans by recommending procedure/Process modifications or improvements.

3. Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.

4. Administrates skip level program which includes launching, conducting skip level meetings, follow up on achievements, generating and presenting results analysis.

5. Administrates Stay interview program which includes conducting Stay interviews reporting\escalating special cases for concerned parties for quick actions and coordinating for retention in case any, generating and presenting Stay interview results.

6. Conduct HR orientation for all the new comers on Raya Holding, Raya Customer Experience, RCX SOD, and all the recognition programs, Salaries & benefits and the code of conduct.

7. Bonding with employees to assure their wellness during the SS, PK and certification phase and get their requests and inquiries if any, and working on solving them and reporting them to concerned parties to take the appropriate action

8. Responsible for Employee Engagement Survey participation, recommending needed action plan(s) on a site level as well as conducting feedback sessions.


9. Prepare required reports (Stay Interview, Attrition and Retention) and communicate it with concerned management related to owned site

10. Work closely with all departments to agree, review and create the requested internal communication content.

11. Support the direct manager for planning annual events agenda targeting high employee engagement and to increase the employee satisfaction trends.



Areas Job Impacts:


• Impacts on Employee Satisfaction level and attrition rates

• Managing one site


Contacts within Raya but outside own area of work: 


Job Dimension:


Required skills, expertise & Knowledge:


Functional Level:


- Good Knowledge of Human Resources Functions, Principles and practices.

- Basic Knowledge of the COPC approaches and areas of audit related to the Human Resources function.


Business Level:


- Understanding of RCC policies and procedures.

- Understanding of RCC Culture and values

- Understanding of RCC statement of direction


Interpersonal Level:


- Strong Communication Skills

- Time Management

- Initiative and Dynamic

- Customer Service Orientation

- Sense of confidentiality.

- Very good Communication & Negotiation Skills 

- Quality Focus



Problem Solving:


  1. Thinking Environment - Freedom to Think: Thinking within very detailed and precisely defined rules and instructions and/or continually present assistance
  2. Thinking Challenge: Identical situations requiring solution by simple choice of things learned


Educational Background:


- Bachelor's degree in Business Administration or Human Resources


Professional Experience:


- One Year of experience in EE Administrator



Language Skills:


- Arabic is mandatory

- Proficiency in English Language

- Other languages is an added plus



As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.