HR - Senior Employee Experience Admin

Title: Senior Administrator

Grade: 8

Department / Sub Department:

Human Resources / Employee Engagements

Reporting To: EE Specialist / EE Supervisor

Direct Reports: EE Administrator

Job Purpose:

Promoting a positive culture through providing first level contact for employees and convey resolutions to assigned areas, properly escalating unresolved queries to the next level of support, tracking, routing and redirecting problems to correct resources ensuring a fair and consistent approach to RCC policies and procedures, moreover will be responsible for the implementation of all events, internal communication & Recognition programs that meets the quality standards and its objectives

Key Responsibilities:

1. Responsible for administrating all staff feedback programs (ESS, Skip level, Stay interviews) as per the standard approaches as well as Reviewing EE Admin quality of Data.

2. Ensure proper recording, documentation and closure for all employees’ problems and work on future improvement and preventive action plans by recommending procedure/Process modifications or improvements.

3. Provide HR support to all departments as requested, including investigating employee relations complaints, answering human resources questions and following up on inquiries.

4. Administrates skip level program which includes launching, conducting skip level meetings, follow up on achievements, generating and presenting results analysis.

5. Administrates Stay interview program which includes conducting Stay interviews reporting\escalating special cases for concerned parties for quick actions and coordinating for retention in case any, generating and presenting Stay interview results.

6. Conduct HR orientation for all the new comers on Raya Holding, Raya Customer Experience, RCX SOD, and all the recognition programs, Salaries & benefits and the code of conduct.

7. Bonding with employees to assure their wellness during the SS, PK and certification phase and get their requests and inquiries if any, and working on solving them and reporting them to concerned parties to take the appropriate action

8. Responsible for Employee Engagement Survey participation, recommending needed action plan(s) on a site level as well as conducting feedback sessions.

9. Prepare required reports (Stay Interview, Attrition and Retention) and communicate it with concerned management related to owned site

10. Work closely with all departments to agree, review and create the requested internal communication content.

11. Support the direct manager for planning annual events agenda targeting high employee engagement and to increase the employee satisfaction trends.

Areas Job Impacts:

• Impacts on Employee Satisfaction level and attrition rates

• Managing one site

Contacts within Raya but outside own area of work: 

Job Dimension:

Required skills, expertise & Knowledge:

Functional Level:

- Good Knowledge of Human Resources Functions, Principles and practices.

- Basic Knowledge of the COPC approaches and areas of audit related to the Human Resources function.

Business Level:

- Understanding of RCC policies and procedures.

- Understanding of RCC Culture and values

- Understanding of RCC statement of direction

Interpersonal Level:

- Strong Communication Skills

- Time Management

- Initiative and Dynamic

- Customer Service Orientation

- Sense of confidentiality.

- Very good Communication & Negotiation Skills 

- Quality Focus

Problem Solving:

1. Thinking Environment - Freedom to Think: Thinking within very detailed and precisely defined rules and instructions and/or continually present assistance
2. Thinking Challenge: Identical situations requiring solution by simple choice of things learned

Educational Background:

- Bachelor's degree in Business Administration or Human Resources

Professional Experience:

- One Year of experience in EE Administrator

Language Skills:

- Arabic is mandatory

- Proficiency in English Language

- Other languages is an added plus