Job Description
Customer Service Back-Office Advisor
Do you have a knack for solving problems and making people smile?
We're looking for a superstar Back-Office Customer Service Representative to join our awesome team!
In this role, you'll be the behind-the-scenes champion, working closely with our frontline customer service team to ensure every customer experience is top-notch.
Here's what you'll be doing:
Providing exceptional customer support via email, chat, and phone.
Investigating and resolving customer inquiries and concerns.
Maintaining accurate and up-to-date customer records.
We offer:
Gross Package: 6040 EGP Gross.
Location: Syndicate Of Applicators, Al Abbaseya Squire
A positive and supportive work environment.
Opportunities for professional development and growth.
The chance to make a real difference in the lives of our customers.
Job Requirements
You're the perfect fit if you have:
A passion for customer service and a can-do attitude.
Basic technical knowledge (Smart TV, LAN and wireless synchronisation.
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills.
The ability to prioritize and manage multiple tasks effectively.
Very good in English
Experience in a back-office or customer service environment.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
