GRADE: 7
BAND: Senior Professionals & Professionals
DEPARTMENT: Supporting Functions
SUB-FUNCTION: Quality
LINE OF BUSINESS: Raya Customer Experience
REPORTING TO: Specialist
KEY RESPONSIBILITIES
Carrying on the surveys needed to capture end users feedback or any other different transactions required
Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et)
Keep records of customer interactions, process customer accounts and file documents
Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of service.
Increase effectiveness of delivering the service; validating and justifying whenever any indicator is showing a wide variation or not meeting the benchmark
Flag issues and concerns that require escalation and share the validation regarding any solutions that might enhance the end user experiences
Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration.
Following up on the project's action plan to ensure fulfillment is done accurately.
INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity
TECHNICAL SKILLS: Analytical – Computer
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
