E-commerce Customer Service Advisor
Salay 8K
Responsibilities:
- To manage The customer service's inbox on a daily basis, prioritizing urgent emails, call and chats. Receiving and logging calls, emails and correspondence in a methodical and thorough manner using the customer service dedicated mailbox.
- Manage the customer service telephone line and assisting customers accordingly.
- To resolve all inquiries all inquiries, queries and complaints in line with company policy or referral to other appropriate staff within the Company when required and to promptly respond to these within set deadlines.
- Manage all Live Chat during business hours, for Gulf customers (where appropriate).
- To escalate when necessary any issues / problems to the appropriate member of staff / manager.
Experience and Skills Required:
- 6 Months previous luxury customer service experience.
- Computer savvy.
- Excellent verbal and written communication skills.
- Effective problem solving skills.
- A self- starter who is comfortable working independently and able to multitask.
- Able to accommodate occasional weekend work and long hours dependent on business needs.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
