GRADE:11
Location: MTZ
RESPONSIBILITIES:
- Assist in managing and supervising call center teams across shifts.
- Monitor call center metrics (AHT, FCR, CSAT, etc.) and take corrective actions when needed.
- Support hiring, training, and coaching of customer service agents.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with the Call Center Manager to implement process improvements.
- Conduct performance reviews and give regular feedback to team leaders.
- Ensure compliance with company policies and quality standards.
- Generate and analyze reports to assess efficiency and team performance.
- Step in for the Call Center Manager in their absence.
Qualifications:
- Experience: 3 up to 7 years in a call center environment, with at least 1 year in a supervisory or team lead role.
- Skills: Excellent communication, problem-solving, and conflict resolution skills.
- Technical Knowledge: Familiarity with CRM systems, call center software, and performance metrics.
- Leadership Abilities: Strong team management, coaching, and motivational skills.
- Education: Bachelor’s degree in Business, Communications, or a related field (preferred).
- Flexibility: Ability to work in shifts.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
