Customer Service Advisor
Job Description and Objectives of this role
- Handle a large volume of inbound and outbound calls promptly.
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Handling inquiries, Reservations, Complaints Management, and Follow-up calls.
- Keep records and information.
- Prepare and locate records and information for customers and colleagues.
Required skills and qualifications
- Bachelor's degree or equivalent.
- Experience working in a call center or customer support role.
- Excellent active listening and verbal communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
Responsibilities
- Memorize scripts for products and services, and refer to them during calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
- Create and maintain a record of everyday problems and remedial actions taken, using a call-center database.
- Leverage data and insights gathered by the call center to recommend and influence process improvements.
Work Conditions and Benefits:
- Job Type: Full-time.
- Salaries up to 16,000 EGP based on your English level and experience that you have.
- Social, Medical, and Life insurance.
- Rotational Shifts.
- Rotational Days off.
- Transportation provided. "Meeting Points".
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
