Bank Call Center Job Summary
Job Summary: As a Bank Call Center Representative, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services.
You will handle a wide range of customer interactions via phone, email, and chat, ensuring a positive customer experience and upholding the bank's reputation for excellence.
Bank Call Center Duties and Responsibilities
- Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels.
- Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties.
- Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate.
- Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes.
- Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines.
- Quality Assurance: Meet or exceed established performance metrics, including call quality, response time, and customer satisfaction.
- Continuous Learning: Stay informed about the bank's products, services, and industry trends to provide up-to-date information to customers.
- Team Collaboration: Collaborate with team members and other bank departments to resolve complex customer issues and improve overall customer service.
- Feedback: Provide feedback and insights to management regarding common customer issues and potential process improvements.
Bank Call Center Requirements and Qualifications
- Bachelor's Degree.
- Prior customer service or call center experience is required.
- Strong communication skills, both written and verbal, with a clear and friendly telephone manner.
- Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
- Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to think critically to resolve customer issues.
- Strong interpersonal skills and a customer-centric attitude.
- Knowledge of banking products and services is advantageous but not mandatory; training will be provided.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
Package
- Fifth Settlement Client Premises
- No transportation.
- 8K Gross Package
- 8 Working Hours + 1 Hour Break
- 2 Days Off Per Week
- Social and Medical Insurance
- Immediate Hiring
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
