As a Banking Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and promoting our bank's products and services.
Responsibilities:
- Customer Service:
- Answer customer inquiries via phone.
- Provide information on products and services, such as checking and savings accounts, loans, credit cards, and investment options.
- Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Resolve customer complaints and issues in a timely and professional manner.
- Identify opportunities to cross-sell and upsell products and services.
- Account Management:
- Open and close accounts.
- Assist customers with account maintenance, including address changes and balance inquiries.
- Process loan applications and assist with loan servicing.
- Resolve account discrepancies and errors.
- Compliance and Security:
- Adhere to all bank policies and procedures, including regulatory compliance.
- Maintain confidentiality of customer information.
- Identify and report suspicious activity.
Qualifications:
- Strong customer service skills, including active listening and empathy.
- Excellent verbal and written communication skills.
- Basic knowledge of banking products and services.
- Proficiency in computer systems and software, including banking software.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy.
- High school diploma or equivalent.
Preferred Qualifications:
- Experience in a customer service or banking role.
- Knowledge of financial regulations and compliance.
- Certification in customer service or banking.
What We Offer:
- Competitive salary and benefits package, Up to 10,000 EGP.
- Profit share.
- Paid Training.
- Opportunities for career growth and advancement.
- A supportive and collaborative work environment.
- Comprehensive training and development programs.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
