Customer Service Agent
Job Summary
We are looking for a motivated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate has strong communication skills, patience, and the ability to work in a fast-paced environment.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries professionally
- Make outbound calls to follow up on requests, confirmations, or support cases
- Resolve complaints and provide accurate information about products/services
- Document call details, customer feedback, and case updates in the system
- Maintain high levels of customer satisfaction and follow company procedures
- Meet performance targets such as call handling time, quality, and resolution rate
Requirements
- High school diploma (Bachelor’s degree is a plus)
- Strong verbal communication and active listening skills
- Ability to work under pressure and handle difficult customers calmly
- Basic computer skills and familiarity with CRM systems
- Team-oriented with a positive attitude
Preferred Skills
- Previous call center or customer service experience
-
B1, B2 & C1 English
- Problem-solving and conflict resolution skills
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
