Position: Entertainment Platform Customer Support Representative
Company Overview:
RCX is a leading customer experience management company based in The Egyptian Media Production City 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve technical issues related to the entertainment platform
- Guide customers through the platform and provide assistance with navigating features and tools
- Document and track customer interactions and resolutions in our CRM system
- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues
- Identify and escalate potential issues or trends to the appropriate teams
- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services
- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers
Qualifications:
- College degree preferred
- 6 months of customer service experience, preferably in a call center
- Excellent communication skills, both verbal and written, in English and Arabic
- Strong problem-solving and troubleshooting abilities
- Familiarity with entertainment platforms and a passion for the industry
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work shifts and weekends, as needed
- Proficiency in using CRM systems and other customer support tools
Why Work for Us?
- Competitive salary and benefits package starting 8000 EGP to 10500 EGP based on the English Level
- Opportunities for career growth and development
- Dynamic and inclusive work culture
- Chance to work with a diverse team of professionals
- Employee recognition and rewards program
If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
