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Client Relation & Business Development Manager

Crystal Plaza

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Reporting to: General Manager/Director (Operations)/ Head of Operations

Responsibilities 

1. Maintain good relationships with clients so that the business can maximize the value of those relationships.
2. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of service is being produced and all client needs met.
3. Strategic planning to improve client results.
4. Meet with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns.
5. Grow the business by identifying new sales and business development opportunities by seeking opportunities to cross-sell or upsell to existing clients.
6. Monitor and assess the activities of our competitors to proactively satisfy and retain our clients including researching the market industry trends
7. Set revenue targets and develop and execute a strategy to meet them.
8. Developing ways to improve the customer experience and build brand loyalty.
9. Responsible for accounts receivable collections in coordination with Finance Department.
10. Responsible for Invoice disputes as it relates to Withholding taxes / Discounts / Non-contractual agreements.
11. Responsible for Contracts renewals / Annexes in terms of new service scopes, annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department.
12. Responsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department.
13. Responsible for sharing proposals /AND following up with the client on value added services offered and up selling opportunities in coordination with Commercial Department.
14. Set revenue targets and develop and execute a strategy to meet them.
15. Handle leads assigned by the lead generation team with full accountability for the business development process, from initial qualification through proposal development, pricing coordination, and deal closure.

Required Technical Skills

  • Market Research and Analysis
  • Performance Reporting
  • Financial Budgeting Processes
  • Commercial Awareness
  • Client Satisfaction Management
  • 10 -13 years MANAGEMENT EXPERIENCE
  • 12- 15 years Professional Experience 
  • Proficient in English



As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product
Our Product

Discover our products.

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What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.

Apply Now!