B2B Support Advisor
Crystal Plaza
Job Description
B2B Support Advisor
The B2B Support Advisor| Call Center is a full-time, on-site role based in Egypt. In this position, the associate handles inbound and outbound calls and digital inquiries from business clients, providing timely, accurate, and professional support. Daily tasks include troubleshooting technical issues, resolving service-related queries, documenting interactions in relevant systems, and escalating complex cases when needed. The role involves collaborating with team members and support workers to ensure safeguarding of customer information and adherence to company policies. The associate is expected to follow defined procedures, meet performance targets, and contribute to a consistent, high-quality customer experience.
Here’s what you’ll be doing:
- Handling customer inquiries via chat and voice channels.
- Providing accurate information about products and services.
- Resolving customer issues efficiently and professionally.
- Ensuring customer satisfaction and maintaining brand standards.
- Documenting all interactions clearly on the system.
We offer:
- Gross Package: 14,000 EGP Gross.
- Location: Crystal Plaza
- A professional and supportive work environment.
- Opportunities for career growth and development.
- The chance to represent a premium global brand.
- Medical and Social Insurance.
- Discounts (Gym and Entertainment Platforms.. another benefits)
Job Requirements
You’re the perfect fit if you have:
- Excellent command of English.
- Fluent Arabic (spoken & written).
- Strong communication and interpersonal skills.
- Ability to handle both chat and voice interactions professionally.
- Customer-oriented mindset with strong problem-solving skills.
- Ability to multitask and work under pressure.
- Previous experience in customer service is a plus.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
