WFM Specialist
Grade: 9
Reporting To: Supervisor
INTERPERSONAL SKILLS :Result Orientation - Operational Awareness - Building Networks - Coaching & Mentoring -
Customer Centricity
TECHNICAL SKILLS: Communication skill - Negotiation Skill – Relations Management
Responsibilities:
- Review projects KPIs (WFM metrics).
- Assures that all plans and schedules are implemented with the agreed quality bench mark and with
- compliance with the WFM methodologies.
- Propose and participates in contingency plans whenever needed.
- Propose recommendations and action plans for any dropped metric such as service level, adherence,
- absenteeism, utilization, AHT, FTE, occupancy, tardiness and conformance.
- Owns and provide head count reports for each project model.
- Provide analytical support to operations
- Review and confirm modifications needed for the staffing plan to ensure meeting the respective targets
- Owns and review overall projects KPIs reports and deliver it to the management and clients on time.
- Responsible for the delivery of WFM reports on daily, weekly, monthly and quarterly basis
- Communicated with the concerned parties any changes of scheduling to ensure suitable resource
- coverage.
- Supervise managing non-productive time requests to enhance projects deliverables.
- Manages Senior Analysts and Analysts performance and objectives
- Ensure Staff awareness and adherence to RCC’s code of conduct and internal related policies and
- procedures.
- Set clear team goals.
- Delegate tasks and set deadlines
- Provide the team with a vision of the project objectives
- Handle all team escalations and feedback and work on resolving their issues
- Motivate team members and recognize high performance and reward accomplishments
- Create and environment oriented to trust, open communication, creative thinking and cohesive team
- efforts
- Provide any training that team members need.
- Responsible for performance appraisals of all direct reports
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
